Lost all my custom fields and settings

I have just updated s2member and s2memberPro to the latest version 130513. When I log back in, I have lost all my custom fields and settings under general options and appears to have reset to the default.

How do I get my settings and custom fields back please?

The answer is simple.. You cannot.. You forgot/did not enable the S2member safeguard feature.
If you have a SQL backup, you can restore your settings, if you have exported your s2member settings within s2member, you can restore your settings.
If you have neither of the two, you cannot restore them, and you will have to start over.

Hi Ronnie,

thanks for responding, do you mean deactivation safeguard feature? I have that set to yes, Safeguard data/options before I upgraded, I will need to see if I have a backup, otherwise, as you say, I will need to start over

Cheers

s2Member has the Deactivation Safeguards enabled by default, did you disable them at some point before the update? [hilite path]Dashboard -› s2Member® -› General Options -› Deactivation Safeguards[/hilite]

I hope you do have a backup you can use to restore the data for the custom profile fields you had.

Hi,

I am not aware of disabling the safeguard, but I will test this. I am not sure if I have a recent backup, so I may just need to setup my custom fields and re import my members again

Have you had any other clients with the same issue or is it just me?

cheers

No, haven’t seen anyone else have this issue.