Manually CANCELING subscriptions

This topic contains 7 replies, has 3 voices. Last updated by Zechariah Stover 3 years, 3 months ago.

Topic Author	Topic
Posted: Monday Sep 23rd, 2013 at 7:38 pm #59784
JAMES HALL Username: jhall_3rd
I recently had to cancel a member’s sub’n so I just went into the admin and deleted the gateway + payment and demoted him to level 0. Today, a week after i did this, the customer was charged for a recurring payment. So my question is: How can we manually STOP a person from being charged?

Viewing 7 replies - 1 through 7 (of 7 total)

Author	Replies
Author	Replies
Posted: Tuesday Sep 24th, 2013 at 2:53 pm #59814
Zechariah Stover Username: ZechariahStover
Cancel their recurring payment in paypal. Are you using the free version of s2M or ProForms?
Posted: Tuesday Sep 24th, 2013 at 3:42 pm #59816
JAMES HALL Username: jhall_3rd
s2m Pro.
Posted: Tuesday Sep 24th, 2013 at 4:05 pm #59819
Zechariah Stover Username: ZechariahStover
You will want to cancel their recurring billing from your PayPal account. In the future you can let them cancel their own account: For PayPal buttons use the cancellation button. Dashboard -› s2Member® -› PayPal® Buttons -› Subscr Cancellation Buttons If you’re using pro-forms with PayPal Pro, then there’s the cancellation pro-form. Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Cancellation Forms
Posted: Tuesday Sep 24th, 2013 at 4:09 pm #59820
JAMES HALL Username: jhall_3rd
Thx Zech … i finally see the cancel link within PP. Some customers are having trouble finding this as well. Guesss that’s a PP issue… ~J
Posted: Tuesday Sep 24th, 2013 at 4:12 pm #59821
Zechariah Stover Username: ZechariahStover
Fear not, we all have issues with PP’s UX
Posted: Wednesday Sep 25th, 2013 at 6:27 am #59850
Cristián Lávaque Username: Cristian
Thanks for your help, Zechariah! I gave you the “Helpful” badge. :)
Posted: Wednesday Sep 25th, 2013 at 8:26 am #59870
Zechariah Stover Username: ZechariahStover
Thanks Cristian.

Viewing 7 replies - 1 through 7 (of 7 total)

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