Member not showing up as paid

This topic contains 1 reply, has 2 voices. Last updated by Raam Dev 4 years, 9 months ago.

Topic Author	Topic
Posted: Tuesday Mar 20th, 2012 at 12:26 pm #8617
Jennifer Bonnett Username: jen_bonnett
A member registered in January, and received PayPal confirmation, but they are not showing up as Paid Member in User profile, and no Paid Subscription ID. They are still showing up as FREE MEMBER. Please advise how this would happen.

Viewing 1 replies (of 1 total)

Author	Replies
Author	Replies
Posted: Tuesday Mar 20th, 2012 at 1:20 pm #8625
Raam Dev Username: Raam
Hi Jennifer, That could be the result of a misconfigured or (or not configured) IPN Integration and/or PDT/Auto-Return Integration. Please double-check your settings under Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration and Dashboard -› s2Member® -› PayPal® Options -› PayPal® PDT Integration. You’ll also want to enable logging (Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging) so that when this happens in the future you can track down the cause. The other possibility is that the user paid and then canceled their subscription (or a payment failed) and they were demoted to a free subscriber. Have you checked the Administrative Notes field on their profile to see if s2Member added anything there about a demotion?

Viewing 1 replies (of 1 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.