Members pay to upgrade but are not promoted

Thank you Cristian,

We have not manually changed anything in the PayPal Options page in s2Member.
If anything changed there or behind the scenes we don’t know how it happened.
And as always our friends at PayPal tech support know 100% that they’ve not jacked up anything in the system.

Do you know if it is possible, AND safe to reset the PayPal and PayPal PayFlow account info and APIs/IPN/PDT…

…such that s2Member and PayPal can be reconnected…

…without endangering existing subscriptions and memberships?

This has been going on since Jul 5th/6th and it’s a real signup killer (literally EVERY day).

Again, credit cards via PayPal work for sign ups. This is just an issue with people signing up from our registration page and ending up at the PayPal page without any subscription info or pricing info–so of course when they log into PayPal and try to pay and confirm with their PayPal account they’re confirming nothing. Then the behavior is they’re dumped back to our registration page without an error message.

Chris

Thanks for the heads up on this thread :-)

~ Investigating now.

Then the behavior is they’re dumped back to our registration page without an error message.

I’m seeing no errors reported in your s2Member® log files. However, what’s ODD here is that I don’t see any requests coming back from PayPal checkout for your customers. That is, it appears that your site is not responding when a customer returns from checkout at PayPal (e.g. when they choose to use their PayPal account).

You should have log entries like this inside paypal-payflow-api.log but you do not have anything like this.

'TRXTYPE' => 'R',
  'ACTION' => 'A',
  'TENDER' => 'P'

This is not a widespread issue. In fact, I’ve not seen this reported at all recently by our other customers. Therefore, I must assume this is an installation-specific problem. I also no have reason to believe this is caused by PayPal either. My best guess at this point is that you have plugin conflicts on this installation that are interrupting the normal checkout flow in one way or another.

Here’s what we’ll need to continue an investigation into this matter.

A clean/test installation of WordPress® running s2Member® and no other plugins; and with a default WordPress® theme. We will need you to setup at least one page on this test site with an s2Member® Pro Form that’s been integrated with your PayPal Pro account, and we’ll need a link to that test page; along with a Dashboard login.

With those details, I feel certain we can help you resolve this matter once and for all :-) When you have those details ready for me, please submit them privately and we’ll take a much closer look at this problem for you. Please use: s2Member® » Private Contact Form

~ AUTO-GENERATED NOTICE

Action taken: I posted a private contact form and referenced this Topic.

Hello Jason,

Thank you for the help.

I created the barebones site, admin user and SFTP account, tested both and sent you the info via the private form.

The site has s2Member Pro installed on it. And I’m setting it up with our PayPal info.

Chris

Thank you. Jason has been notified about this and he should reply shortly.

@AnotherOpus

I took a quick look at your installation and I find the following issue.

Each of the tests against your PayPal® Express Checkout payment option were attempted by the same PayPal account that belongs to the underlying merchant (according to your s2Member® logs).

PayPal does not allow a merchant to purchase something from themselves. Please run a test on your site (you being the merchant); but with a PayPal account that is not connected to the merchant account that’s being used on this site. Make sense?

Please let us know if problems persist.

We are also investigating further to be sure that you are integrated against the correct API on the PayPal side of things. One moment please.

Confirmed. You are integrated with PayPal® Express Checkout & PayPal’s DPRP (Direct Pay / Recurring Payments). In short, your PayPal account is not running under the newer Payflow Edition (which is fine). This simply indicates that you’ve had your PayPal account for some time. Everything looks good from our end on this.

If you run another test and this occurs again, please post a screenshot of the error message and record the URL of the page where the error occurred please.

Hey Jason,

I’m confused.

From the most recent response, “…everything looks good from our end on this,” we still don’t have an answer as to why PayPal signups using PayPal as a payment source fail.

From the previous response you mention that we are testing with our merchant account. The logs may show something I don’t know about, but I tested several times with my personal PayPal account which is absolutely not connected with the site’s merchant account.

Each time I tested using PayPal as the selected payment source,

1. When I was redirected to the PayPal sign in page there was no payment info on the page, and

2. After I logged into PayPal there was no payment info on the confirmation page, and

3. Every time I click the confirm button I’m dumped back at the payment page on our site.

Thank you for your help with this.

Chris