Membership Level NOT Changing after Checkout?

Hi,

I’ve installed s2Member Pro and am using PayPal Pro Forms w/ recurring billing. I’ve read through the documentation thoroughly and watched the video tutorials.

I’ve set up numerous test accounts after configuring s2Member Pro and when checking out after payment, Membership user levels are not changing or being upgraded? They remain at Level 0 (role = subscriber).

Why is s2Member not modifying Membership user levels after checkout? I’ve checked PayPal and it confirms a successful purchase.

Please help!! I’m under a lot of pressure with a site launch going live next Monday 11/5.

THX.

Christopher

Here is a log of one of the failed transactions… Also, I have re-confirmed IPN and PDT Settings with Paypal.

PHP v5.2.17 :: WordPress® v3.4.2 :: s2Member® v121023 :: s2Member® Pro v121023
Memory 46.52 MB :: Real Memory 47.00 MB :: Peak Memory 46.60 MB :: Real Peak Memory 47.00 MB
http://www.amtvmedia.com/upgrade-amtv-pro-monthly/?s2-ssl=yes
User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
——– Input vars: ( Fri Nov 2, 2012 4:59:43 pm UTC ) ——–
array (
‘TRXTYPE’ => ‘R’,
‘ACTION’ => ‘A’,
‘EMAIL’ => ‘HIDDEN’,
‘FIRSTNAME’ => ‘Liberty’,
‘LASTNAME’ => ‘Minded’,
‘CLIENTIP’ => ‘68.98.100.237’,
‘DESC’ => ‘$4.95 USD / Monthly ( recurring charge, for ongoing access )’,
‘BA_DESC’ => ‘$4.95 USD / Monthly ( recurring charge, for ongoing access )’,
‘PROFILENAME’ => ‘1354510783:0 D:1 M~www.amtvmedia.com~2’,
‘OPTIONALTRX’ => ‘S’,
‘OPTIONALTRXAMT’ => ‘4.95’,
‘FAILEDOPTIONALTRXACTION’ => ‘CancelOnFailure’,
‘FAILEDINITAMTACTION’ => ‘CancelOnFailure’,
‘CURRENCY’ => ‘USD’,
‘AMT’ => ‘4.95’,
‘TAXAMT’ => ‘0.00’,
‘MAXFAILPAYMENTS’ => ‘2’,
‘AUTOBILLOUTSTANDINGAMT’ => ‘AddToNextBilling’,
‘START’ => ‘12032012’,
‘PAYPERIOD’ => ‘MONT’,
‘TERM’ => ‘0’,
‘TENDER’ => ‘C’,
‘ACCT’ => ‘****************’,
‘EXPDATE’ => ‘****’,
‘CVV2’ => ‘***’,
‘STREET’ => ‘HIDDEN’,
‘CITY’ => ‘HIDDEN’,
‘STATE’ => ‘HIDDEN’,
‘COUNTRY’ => ‘US’,
‘ZIP’ => ‘HIDDEN’,
‘VERBOSITY’ => ‘HIGH’,
‘USER’ => ‘HIDDEN’,
‘PARTNER’ => ‘PayPal’,
‘VENDOR’ => ‘HIDDEN’,
‘PWD’ => ‘HIDDEN’,
)
——– Output string/vars: ( Fri Nov 2, 2012 4:59:47 pm UTC ) ——–
RESULT=0&RPREF=RUJ5A0ED2B40&PROFILEID=RP0000000001&RESPMSG=Approved&TRXRESULT=0&TRXPNREF=ELFP7D9EDA93&TRXRESPMSG=Approved&AUTHCODE=111111&AVSADDR=N&AVSZIP=N&CVV2MATCH=Y&PPREF=98N56823H4064735F&CORRELATIONID=3ead3aa56278&PROCAVS=N&PROCCVV2=M&TRANSTIME=2012-11-02 09:59:43&FIRSTNAME=Liberty&LASTNAME=Minded&AMT=4.95&ACCT=****&EXPDATE=****&CARDTYPE=1&IAVS=N
array (
‘RESULT’ => ‘0’,
‘RPREF’ => ‘RUJ5A0ED2B40’,
‘PROFILEID’ => ‘RP0000000001’,
‘RESPMSG’ => ‘Approved’,
‘TRXRESULT’ => ‘0’,
‘TRXPNREF’ => ‘ELFP7D9EDA93’,
‘TRXRESPMSG’ => ‘Approved’,
‘AUTHCODE’ => ‘111111’,
‘AVSADDR’ => ‘N’,
‘AVSZIP’ => ‘N’,
‘CVV2MATCH’ => ‘Y’,
‘PPREF’ => ’98N56823H4064735F’,
‘CORRELATIONID’ => ‘3ead3aa56278’,
‘PROCAVS’ => ‘N’,
‘PROCCVV2’ => ‘M’,
‘TRANSTIME’ => ‘2012-11-02 09:59:43’,
‘FIRSTNAME’ => ‘Liberty’,
‘LASTNAME’ => ‘Minded’,
‘AMT’ => ‘4.95’,
‘ACCT’ => ‘****’,
‘EXPDATE’ => ‘****’,
‘CARDTYPE’ => ‘1’,
‘IAVS’ => ‘N’,
)

Hi Christopher,

There should be other logs in wp-content/plugins/s2member-logs/ that contain additional information (paypal-ipn.log, paypal-rtn.log, and paypal-api.log). Could you please check those for information about this transaction as well?

Also, could you please clarify that this is a first-time purchase being made by a user who is not logged into WordPress and that this isn’t an upgrade? If it’s an upgrade, are you using the Billing Modification form (Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Modification Forms) and are you doing so while logged in as the user you’re trying to upgrade?

If you could describe from start to finish what you see and what you’re expecting during your test, that would be helpful.

Hi Raam,

Thank you so much for your reply! I’m in a bit of time-crunch and have been troubleshooting for hours without a solution…

I only see ‘.htaccess’ and ‘paypal-payflow-api.log?’ The information snippet I provided you came from ‘paypal-payflow-api.log’ and I copied one of the test transactions for your review.

The test transactions are a first time purchase by users already logged in. All test accounts have already registered to ‘Subscriber’ or User ‘Level 0.’ I’ve had to manually create the accounts in WordPress because the site is in Maintenance-mode and not open to the public. I am logged into the test accounts myself and have tried a Membership level upgrade from Level 0 using the Billing Modification Form and PayPal Pro Forms for Level 1 and 2 access purchases.

After checkout, none of the user membership levels changed in the test group to reflect their purchase/upgrade/modification? All users still are set to ‘Subscriber’ or ‘User Level 0’ after purchase. Why hasn’t this been updated?

Let me know if I can provide any more info… I really need your help!

THX!

Christopher

Christopher, since it’s in maintainance mode, it may be possible that the return or notification from PayPal didn’t work properly, since the URLs for them could be inoperational yet.

Would it be possible to take the site out of maintainance mode for a moment to test a live 1 cent transaction and see how ti goes? :)

Yes, that worked! Thanks.

Great! :)