New Subscribers Not Receiving Login Details

Subscribers are purchasing memberships through paypal on my website (www.joeraciti.com) and are being emailed a receipt but not a username and password login information. Do I need to include the registration url in the first email even though it’s an s2member pro account? Would that work?

Thank you.

– Joe

Hi Joe.

Are you using buttons to sell your membership? If so, the user still needs to register after paying in order to have an account.

If you’re using pro-forms, then the registration is built into it and the account would be created right there.

The confirmation email is sent after payment, and it should include a registration link. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]

The new user email is sent after a registration, and it’d include the username and password. [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User[/hilite]

I hope it helps. :)

Thank you for the response Cristián. I am using buttons but I have been getting a number of emails from customers who seem to be getting the text that is in my PayPal Pro Form field. Do I indicate somewhere in s2member which response email the customer receives after checkout or is that automatic?

Thank you.

– Joe

Do I indicate somewhere in s2member which response email the customer receives after checkout or is that automatic?

If it’s a new user that pays to register a new account, then one of four confirmation emails will be sent, depending on whether you’re using buttons or pro-forms, and whether you’re selling Specific Post/Page access or not. You can edit them from here: [hilite path]Dashboard -› s2Member® -› PayPal® Options[/hilite]

Thank you kindly. I’ll try and change a few things and monitor the situation.

– Joe

Cool. Let us know how it goes. :)