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New User Emails not getting through

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This topic contains 1 reply, has 2 voices. Last updated by  Raam Dev 4 years, 9 months ago.

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Posted: Thursday Mar 29th, 2012 at 6:54 pm #9503
Dominic Miles
Username: dominic

Hi I have a real problem with some new users signing up to my site. Because it’s on a shared server and someone else has for whatever reason caused the server to become labelled as a spam server. Is it possible to configure the new user emails to be sent via a different mailserver than the server the site is on?

My host HEART internet who are usually brilliant have tried to get the server de-listed on the spam lists but it’s not happened yet?

Any advice to help would be appreciated. Thanks. Dominic

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Posted: Thursday Mar 29th, 2012 at 10:49 pm #9543
Raam Dev
Username: Raam
Staff Member

Hi Dominic,

Yes, this is possible using a 3rd party plugin and we actually recommend it. Please see this KB article for more information: Knowledge Base » Troubleshooting Email Delivery Problems
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