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paid account not working

Home Forums Community Forum paid account not working

This topic contains 2 replies, has 3 voices. Last updated by  Elizabeth (Support Rep) 4 years, 1 month ago.

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Posted: Monday Nov 26th, 2012 at 4:20 am #32565

I posted this here as i cannot post to paid support.

I purchased a pro account and downloaded the software etc. When i went to use the support forum, i could not login or the reset the password. Maybe i put in the incorrect email. I cannot find any record of the transaction or websharks in my email. I have the transaction in my paypal. My username should be “dvize” and email gt ..at.. dvize … dot … com

please advise what to do…

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Posted: Monday Nov 26th, 2012 at 7:14 am #32574

Hi dvize. I’m forwarding this to Elizabeth in Accounts so she can take a look and help you solve it. :)

Posted: Monday Nov 26th, 2012 at 11:42 pm #32658
Staff Member

Hello,

Thank you for contacting the support center.
Your login info has been emailed to you.

Best regards,
Elizabeth

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