latest stable versions: v150827 (changelog)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

About: Elizabeth (Support Rep)

Staff Member


Topics I'm Subscribed To

Viewing 25 topics - 1 through 25 (of 92 total)
Topic Count Last Reply
Can't download s2Member Pro after paying

By:  Vanessa in: Community Forum

voices: 5
replies: 4

3 years, 4 months ago  Mike (Volunteer Moderator)

Didn't receive receipt for purchase

By:  Liz Jukovsky in: Community Forum

voices: 3
replies: 2

3 years, 4 months ago  Elizabeth (Support Rep)

I paid and now its now showing up on my #acc

By:  charles clarke in: Community Forum

voices: 3
replies: 2

3 years, 5 months ago  Elizabeth (Support Rep)

s2member PRO WebSharks Invoice

By:  Robert Feranec in: Community Forum

voices: 3
replies: 4

3 years, 5 months ago  Robert Feranec

Invoice S2Member

By:  Van Achter Jean Christophe in: Community Forum

voices: 4
replies: 5

3 years, 6 months ago  Elizabeth (Support Rep)

invoice, please.

By:  Finlay Logan-Gibson in: Community Forum

voices: 3
replies: 2

3 years, 6 months ago  Elizabeth (Support Rep)

Purchased a single site license yesterday

By:  Douglas McAndrew in: Community Forum

voices: 2
replies: 1

3 years, 6 months ago  Elizabeth (Support Rep)

PAYED MEMBER, STILL SAYS FREE MEMBER!!!

By:  Lynn Malmberg in: Community Forum

voices: 2
replies: 1

3 years, 6 months ago  Elizabeth (Support Rep)

LOST Username / Password / Email

By:  Jeff Kruger in: Community Forum

voices: 3
replies: 11

3 years, 6 months ago  Jeff Kruger

Charged Twice – Checkout page "not found"

By:  Andrew Williams in: Community Forum

voices: 4
replies: 3

3 years, 6 months ago  Bruce

Coupon for Purchase

By:  Yic Ko in: Community Forum

voices: 2
replies: 3

3 years, 6 months ago  Elizabeth (Support Rep)

Where to find copy of receipt

By:  John McSharry in: Community Forum

voices: 2
replies: 1

3 years, 6 months ago  Elizabeth (Support Rep)

Twice transaction declined, but charged twice

By:  leo ammann in: Community Forum

voices: 4
replies: 6

3 years, 6 months ago  Elizabeth (Support Rep)

Invoice Please

By:  Nathaniel Smithies in: Community Forum

voices: 2
replies: 1

3 years, 7 months ago  Elizabeth (Support Rep)

PAID and did NOT receive

By:  Dutchgirl in: Community Forum

voices: 2
replies: 2

3 years, 7 months ago  Elizabeth (Support Rep)

Invoice of S2Member Pro required

By:  Jens Hirneise in: Community Forum

voices: 3
replies: 2

3 years, 7 months ago  Elizabeth (Support Rep)

I am looking for a refund

By:  Jordan Keyes in: Community Forum

voices: 2
replies: 1

3 years, 7 months ago  Elizabeth (Support Rep)

Invoice

By:  Michal Bichniewicz in: Community Forum

voices: 3
replies: 2

3 years, 7 months ago  Elizabeth (Support Rep)

S2 Product purchase, but cant download

By:  Eugene Lau in: Community Forum

voices: 2
replies: 1

3 years, 8 months ago  Elizabeth (Support Rep)

Receipt / Invoice for S2member Pro purchase

By:  Daniel Lara in: Community Forum

voices: 2
replies: 1

3 years, 8 months ago  Elizabeth (Support Rep)

No Invoice Received

By:  Emiliano Zanetti in: Community Forum

voices: 2
replies: 3

3 years, 8 months ago  Elizabeth (Support Rep)

Login error

By:  Dmitry Sandal in: Community Forum

voices: 3
replies: 3

3 years, 9 months ago  Dmitry Sandal

Request for my S2Member Invoice/Receipt

By:  Roger Sanchez in: Community Forum

voices: 2
replies: 2

3 years, 10 months ago  Roger Sanchez

Upgrade License

By:  Manager in: Community Forum

voices: 2
replies: 1

3 years, 10 months ago  Elizabeth (Support Rep)

Receipt for Upgrade

By:  Michele Wong in: Community Forum

voices: 2
replies: 2

3 years, 10 months ago  Michele Wong

Viewing 25 topics - 1 through 25 (of 92 total)

My Latest Replies (From Various Topics)

Viewing 25 replies - 1 through 25 (of 107 total)
Author Replies
Author Replies
Posted: Tuesday Aug 20th, 2013 at 9:16 am #56255
Staff Member

Hello Andy Causley,

Thank you for your purchase.
I apologize for the delay in updating your transaction.

Username: acausley
Please log in here: http://www.s2member.com/wp-login.php

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Friday Aug 16th, 2013 at 8:59 am #56017
Staff Member

Thank you for your purchase.
Your invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Saturday Aug 3rd, 2013 at 11:17 pm #55017
Staff Member

Thank you for contacting the Support center.
Please check your email for a request for more info from me.

Best regards,
Elizabeth

Posted: Thursday Jul 18th, 2013 at 8:42 am #53624
Staff Member

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jul 9th, 2013 at 11:20 am #53184
Staff Member

Hello Andreas Tsouchlaris,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Friday Jul 5th, 2013 at 1:05 pm #53056
Staff Member

Hello JC,

Thank you for your purchase,
Your invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Thursday Jul 4th, 2013 at 1:00 pm #53010
Staff Member

Hello,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jul 2nd, 2013 at 10:42 pm #52924
Staff Member

Hello Douglas McAndrew,

Thank you for contacting the Support Center.
We do not have a completed transaction listed under your name or email address.
More information is needed in order to investigate this matter further.
Please check your email for an inquiry from us.

Best regards
Elizabeth

Posted: Tuesday Jul 2nd, 2013 at 10:30 pm #52920
Staff Member

Hello Lynn Malmberg,

Thank you for contacting the Support Center.
Once the Clickbank transaction is completed, you receive an email with instructions to create a registration.
You must not have received that email, please check your Spam folder.

Your Clickbank transaction is listed under a different email address and did not match your current registration.

Your s2Member account is fully upgraded:
Please log in here: http://www.s2member.com/wp-login.php

It looks like emails from our server to yours were failing.
I’m not aware of any widespread issues, but we’ll keep an eye on things. Thanks for reporting your experience.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jun 25th, 2013 at 4:01 pm #52551
Staff Member

Hello,

Thank you for contacting the Support Center.
Your original transaction has been refunded.
The refund process takes 2 to 3 business days depending on our bank.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Monday Jun 24th, 2013 at 2:05 am #52451
Staff Member

Awesome. Thanks.

Posted: Sunday Jun 23rd, 2013 at 10:33 pm #52449
Staff Member

Hi,

Use this s2Member Coupon Code and get 15% off:

Promotional Coupon Code for s2Member Pro upgrade.
Use Coupon Code: SUMMER15-A:2023 ( valid with any package )
15% s2Member Coupon Code expires 07-05-2013.

Best regards,
Elizabeth

Posted: Wednesday Jun 19th, 2013 at 10:56 pm #52258
Staff Member

Hello,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

Thank you for your purchase.

Posted: Thursday Jun 13th, 2013 at 1:09 pm #51892
Staff Member

I tried to purchase s2member pro. It was declined several times, but on 2 of those instances where it quite clearly said ti was declined…

That is correct, your transaction did not go through, and you received an error code from our checkout with an explanation.

it actually charged me.

Those are temporary pending charges that will clear in 24 hr to 48 hrs hours depending on your bank.
We have not charged your credit card. Please contact your bank to verify this.

Best regads,
Elizabeth

Posted: Sunday Jun 2nd, 2013 at 10:45 pm #51203
Staff Member

Hello,

Thank you for your purchase.
Your invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Friday May 31st, 2013 at 12:22 pm #51061
Staff Member

Thank you for contacting the Support Center.
Your account has been fully updated.

Please login here for access:
http://www.s2member.com/wp-login.php?

Best regards,
Elizabeth

Posted: Thursday May 30th, 2013 at 1:29 pm #50957
Staff Member

Thank you for your purchase Jeffforever,

Your invoice has been sent to your email.

Best regards,
Elizabeth

Posted: Saturday May 25th, 2013 at 4:38 pm #50634
Staff Member

Hello,

Thank you for contacting the Support Center.

You stated that :”The Pro Upgrade is not what I thought it was going to be”, please elaborate:
– What are you trying to achieve with the s2Member Pro plugin?

We have a no-refund policy on digital goods; which is made available during the checkout process.
Digital Goods ( No Refund Policy )
Since s2Member.com is offering non-tangible, irrevocable, digital goods; we do NOT issue refunds, which you are responsible for understanding. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase.

Reference: http://www.s2member.com/terms-conditions

Best regards,
Elizabeth

Posted: Thursday May 23rd, 2013 at 12:29 pm #50444
Staff Member

Hello Michal Bichniewicz,

Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday May 8th, 2013 at 12:16 am #49461
Staff Member

Hello Eugene Lau,

Thank you for your purchase.
I apologize for the delay in upgrading your account.
Your s2Member Pro account is fully updated at this time.

Please log in here: http://www.s2member.com/wp-login.php

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Monday Apr 22nd, 2013 at 5:02 pm #48109
Staff Member

Hello,

Thank you for contacting the Support Center.
Your invoice has just been emailed to you.

Best regards,
Elizabeth

Posted: Saturday Apr 13th, 2013 at 4:16 pm #47430
Staff Member

Thank you for your reply.
Please check your email for a revised invoice.

Best regards,
Elizabeth

Posted: Wednesday Apr 10th, 2013 at 4:44 pm #47111
Staff Member

Hello Emiliano Zanetti,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Posted: Sunday Mar 17th, 2013 at 5:56 pm #45001
Staff Member

Hello,

Thank you for contacting the Support Center.
This message will appear when/if your account at s2Member.com is accessed from more than 10 unique IP addresses within a 30 day period.
I’m having your IP count reset manually so this ban will be lifted.
However, please note that this may happen again, should you exceed 10 unique IPs within a 30 day period. To our system, this indicates that your account may have been attacked and/or abused by others. Please take a moment to update your password the next time you log in, as this may help to prevent any existing abuse, which might have led to your account being blocked.

Best regards,
Elizabeth

Posted: Saturday Mar 9th, 2013 at 12:58 pm #44163
Staff Member

Hello Roger,

Thank you for your purchase.

Your invoice has just been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Viewing 25 replies - 1 through 25 (of 107 total)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.