Twice transaction declined, but charged twice

I tried to purchase s2member pro. It was declined several times, but on 2 of those instances where it quite clearly said ti was declined… it actually charged me. I got no confirmation email, and the login I requested does not work. Your site said it was declined, but charged me without giving me product.

Guys… You need a better system for handling these types of issues. My card got charged twice although your site said the transaction was declined and I still have no product. please help.

Thank you for reporting this important issue.

Our billing department has received the details for this and is working on this now. Thank you very much for your patience.

Thanks Bruce.

Any update on this?

I left Elizabeth a new note about it. She should get to it soon.

I tried to purchase s2member pro. It was declined several times, but on 2 of those instances where it quite clearly said ti was declined…

That is correct, your transaction did not go through, and you received an error code from our checkout with an explanation.

it actually charged me.

Those are temporary pending charges that will clear in 24 hr to 48 hrs hours depending on your bank.
We have not charged your credit card. Please contact your bank to verify this.

Best regads,
Elizabeth