latest stable versions: v150827 (changelog)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Elizabeth (Support Rep)

Staff Member

My Latest Replies (From Various Topics)

Viewing 25 replies - 26 through 50 (of 107 total)
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Author Replies
Posted: Saturday Mar 2nd, 2013 at 9:32 pm #43652
Staff Member

Hello,

Thank you for contacting the Support Center.
This is a great questions.

You DO have upgrade options later on.
Once you have a paid s2Member login, under your account section,
you will have upgrade options.
http://www.s2member.com/account/

From Single-site license to Unlimited Site License the price is $60.00

Best regards,
Elizabeth

Posted: Saturday Feb 23rd, 2013 at 4:41 pm #43058
Staff Member

Hello Michele Wong,

Thank you for your contacting the Support Center
Your receipt has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Feb 20th, 2013 at 2:28 pm #42605
Staff Member

Hello Christian Foellmann,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Saturday Feb 16th, 2013 at 4:24 pm #41970
Staff Member

Hello gurdal atlamaz,

Thank you for contacting the Support Center.
Your invoice has just been emailed to you.

Please let me know if you have any questions.

Best regards,
Elizabeth

Posted: Thursday Feb 14th, 2013 at 3:35 pm #41716
Staff Member

Hello,

Thank you for contacting the Support Center.
In order to change domains on your s2Member Pro account,
Please update the site (domain) for the license from your Account page:
http://www.s2member.com/account/

Best regards,
Elizabeth

Posted: Saturday Feb 9th, 2013 at 2:25 pm #41262
Staff Member

Unbelievable!

For the last half hour, I am trying to find ONE method to contact you guys, and it’s simply not there!!

Support forum = only for paid members, tried registering, not allowed.

Email = non existant

Phone = nowhere to be found

I mean I not expecting instant support or anything, but c’mon, one decent method to contact you?? Should it be this confusing that I have “add my reply” to get in touch!? Talk about usability!

Support forum for free users is here:
http://www.s2member.com/forums/forum/community/
Pre-sales questions, specific questions about s2Member Pro:
http://www.s2member.com/forums/forum/pre-sale-questions/

Email is available through the Private Contact Form for Paid Customers.

We do not provide phone support.

Your post has been given its own thread in the Community Forum.

Best regards,
Elizabeth

Posted: Friday Feb 8th, 2013 at 8:56 pm #41232
Staff Member

Thank you for your reply.
I have reset your information for username gilles777, please check your email.

Best regards,
Elizabeth

Posted: Thursday Feb 7th, 2013 at 3:46 pm #41046
Staff Member

I emailed your account info to you, and had a delivery problem.

The email address that you have on file on your paid account is bouncing.
Please update the email under username gilles777.

Best regards,
Elizabeth

Posted: Thursday Feb 7th, 2013 at 3:34 pm #41045
Staff Member

Hello Gilles,

Thank you for your purchase.
Please login with your paid username.
Your login info will be resent to you via email, with more info.

Best regards,
Elizabeth

Posted: Wednesday Feb 6th, 2013 at 4:51 pm #40931
Staff Member

Hello Montaya,

We appreciate your continued business.

Have upgraded to s2Member® Multisite Network Support License. Could accounts please sent a tax receipt.

Thank you for your upgrade, your invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Thursday Jan 31st, 2013 at 7:14 pm #40218
Staff Member

Thank you for your reply Montaya,

Your upgrade invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Thursday Jan 31st, 2013 at 6:29 pm #40208
Staff Member

Hello Montaya,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

In order to upgrade from a Single Site license to an Unlimited Site license, please login to your s2Member Pro account, and go to the My Account Tab, from there you will be able to complete your transaction.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Thursday Jan 31st, 2013 at 6:15 pm #40207
Staff Member

Hello Amber,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

Best regards
Elizabeth

Posted: Thursday Jan 31st, 2013 at 5:39 pm #40203
Staff Member

Hello Lee,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jan 29th, 2013 at 1:01 pm #39907
Staff Member

Hello Sherry,

Thank you for contacting the Support Center.

I’m very sorry to hear that. However, we ask that you please review our terms/conditions, regarding our refund policy on digital goods.

Reference: http://www.s2member.com/terms/#s2-terms-refund-policy

We will only consider a refund for digital goods (within the first 30 days), but only if the product failed to perform as advertised on our website. If you continue to have trouble with s2Member, we ask that you please continue this conversation in our support forums. We’ll be happy to assist in any way that we can.

Best regards,
Elizabeth

Posted: Thursday Jan 24th, 2013 at 4:19 pm #39442
Staff Member

Hello Jo Waltham,

Thank you for contacting the support center.
Your invoice has been emailed to you.

If you have any trouble, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Jan 23rd, 2013 at 3:35 pm #39227
Staff Member

Hello Amy Mook,

Thank you for contacting the Support Center.
I am sorry your account was not upgraded.

Your account has now been correctly annotated.

Please check your email for further information.

Best regards,
Elizabeth

Posted: Wednesday Jan 23rd, 2013 at 3:33 pm #39224
Staff Member

Hello Amy Mook,

Thank you for contacting the Support Center.
I am sorry your account was not upgraded.

Your account has now been correctly annotated.

Please check your email for further information.

Best regards,
Elizabeth

Posted: Sunday Jan 20th, 2013 at 4:02 pm #38473
Staff Member

Hello Paolo Pavan,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any further questions, please let me know.

Best regards,
Elizabeth

Posted: Saturday Jan 12th, 2013 at 3:12 pm #37163
Staff Member

Hello Ken,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Jan 9th, 2013 at 5:25 pm #36807
Staff Member

Hello Antonio Marquez,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Jan 9th, 2013 at 4:58 pm #36804
Staff Member

Hello Ono,

Thank you for contacting the Support Center.
Your message was received and answered.

If you have any further questions, please let me know.

Best regards,
Elizabeth

Posted: Monday Jan 7th, 2013 at 5:13 pm #36487
Staff Member

Hello Aaron Rossano,

Thank you for contacting the support center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Friday Dec 28th, 2012 at 11:04 pm #35675
Staff Member

Hello potsky,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Saturday Dec 15th, 2012 at 3:35 pm #34760
Staff Member

Hello Ed,

Thank you for contacting the Support Center.
I apologize for the error.

Your account has been properly updated.

Best regards,
Elizabeth

Viewing 25 replies - 26 through 50 (of 107 total)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.