Elizabeth (Support Rep)

Hello Edwin,

Thank you for contacting the Support Center.
You stated that :”this was way off from what I needed”, please elaborate:
– What are you trying to achieve with the s2Member Pro plugin?
– Did you post questions regarding your problem/requirement?
There are no support request listed under your username in the forum.

We have a no-refund policy on digital goods; which is made available during the checkout process.
Digital Goods ( No Refund Policy )
Since s2Member.com is offering non-tangible, irrevocable, digital goods; we do NOT issue refunds, which you are responsible for understanding. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase.

Reference: http://www.s2member.com/terms-conditions

Best regards,
Elizabeth

Thank you for your reply.
We appreciate the feedback.

Hello Mike Michael,

Thank you for contacting the Support Center.

Your login information has been emailed to you.

Please check your email also for your invoice.

If you have any questions, please let me know.

Best regards,
Elizabeth

Hello,

Thank you for contacting the Support Center.
Your login information has been updated.

Your receipt has been emailed to you.

Best regards,
Elizabeth

Hello Kylie,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

Best regards,
Elizabeth

Hello Majed Alamri,

Thank you for contacting the Support Center.
Error 15005:
The transaction was declined by the issuing bank, not PayPal. Please use another card.
Error 10417:
Transaction cannot complete.

Please check with your financial institution and see if they have a restriction on your card for online purchases or other restrictions.

Best regards,
Elizabeth

Hello Chris Swann,

Thank you for contacting the Support Center.
Your password information has been emailed to you.

Best regards,
Elizabeth

Hello kvitso,

Thank you for contacting the Support Center.
Your receipt has been emailed to you.

Best regards,
Elizabeth

Hello Richard Clunan,

Thank you for contacting the Support Center.
Yes, if you later upgrade from a single-site license to a unlimited-site license, the cost is $60.00.
Once you login to s2member, go to the MY ACCOUNT tab, and your available upgrades will be listed.

Best regards,
Elizabeth

Hello Levi,

Thank you for contacting the Support Center.

Please check your email.
Your password was reset.

If you have any questions, please let me know.

Best regards,
Elizabeth

Hello Michele Beriola,

Thank you for your s2Member Pro License purchase.

Your invoice has been emailed to you.

Best regards,
Elizabeth

Hello Dan Martinez,

Thank you for contacting the Support Center.

Your account was reset manually.

Please check your email.

Thanks,
Elizabeth

This issue was resolved via email 10/03/2012