latest stable versions: v150827 (changelog)

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Elizabeth (Support Rep)

Staff Member

My Latest Replies (From Various Topics)

Viewing 25 replies - 76 through 100 (of 107 total)
Author Replies
Author Replies
Posted: Tuesday Oct 2nd, 2012 at 9:59 am #27212
Staff Member

Hello Eva,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

Best regards,
Elizabeth

Posted: Wednesday Sep 26th, 2012 at 9:05 am #26563
Staff Member

Hello Andrew,

Thank you for your purchase.
Your receipt has been emailed to you.
It is in Word format

Best regards,
Elizabeth

Posted: Tuesday Sep 18th, 2012 at 4:13 pm #25726
Staff Member

Thank you for your reply.
We can not release a temporary hold. Regardless of what your bank said, please understand that we have no way a releasing a temporary authorization. i.e. There is no charge to refund, the card was declined. Other customers have successfully removed these authorizations by contacting their bank.

The reason your card was declined both times is as follows, this is the message, that your financial institution relayed to us.:

This transaction cannot be processed. Please enter a valid Credit Card Verification Number.

Your Credit Card Verification Number is a 3 or 4 digits number in the back of your card.

Please enter the correct verification number from the back of your credit card or contact your bank regarding this message.
Other solutions may include using a different card, or opting for PayPal at checkout.

Best regards,
Elizabeth

Posted: Saturday Sep 15th, 2012 at 1:53 pm #25429
Staff Member

Hello Richard Posson,

Thank you for contacting the Support Center.
We do not have a paid completed transaction listed under your name or email address.

If you are showing pending charges on your credit card account, they are temporary authorization attempts.
We have not collected, and are not planning to collect any funds from you.
Most authorizations expire after 24 hours; please contact your financial instutition and have them remove those holds.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Sep 11th, 2012 at 1:50 am #24853
Staff Member

Hello Steve,

Thank you for contacting the Support Center.
We do not have a completed transaction on file for you.
If you are showing pending charges on your credit card account, they are temporary authorization attempts.
We have not collected, and are not planning to collect any funds from you.
Most authorizations expire after 24 hours; please contact your financial instutition and have them remove those holds.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Saturday Sep 8th, 2012 at 2:40 pm #24658
Staff Member

Hello Michael,

Thank you for contacting the Support Center.
Your account was reset manually.

Please check your email.

Best regards,
Elizabeth

Posted: Wednesday Sep 5th, 2012 at 3:18 pm #24192
Staff Member

Hello,

Your invoices have been emailed to you.

Best regards,
Elizabeth

Posted: Friday Aug 24th, 2012 at 11:06 pm #23020
Staff Member

Hello Thor,

Thank you for contacting the Support Center.
Your receipt has been emailed to you.

Best regards,
Elizabeth

Posted: Thursday Aug 23rd, 2012 at 11:12 am #22868
Staff Member

Hello Michael,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Friday Aug 17th, 2012 at 10:01 am #22356
Staff Member

Hello Leah Cody,

Thank you for contacting the Support Center.
Please check your email for your reset password.
Username: NMSHP
Please log in here: http://www.s2member.com/wp-login.php

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Aug 14th, 2012 at 8:52 am #21975
Staff Member

Hello Chick Cowan,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any further questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Aug 8th, 2012 at 6:17 pm #21554
Staff Member

Hello Eric K.,

Thank you for contacting the Support Center.

Your account was reset manually.

Username: magerm
Please log in here: http://www.s2member.com/wp-login.php

It looks like emails from our server to yours were failing.
I’m not aware of any widespread issues, but we’ll keep an eye on things. Thanks for reporting your experience.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Aug 8th, 2012 at 5:58 pm #21553
Staff Member

Hello Jeremy Feldhamer,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Aug 1st, 2012 at 2:32 pm #20926
Staff Member

Hello Marco van Hattem,

Thank you for contacting the Support Center.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jul 31st, 2012 at 7:32 pm #20837
Staff Member

Hello Chris Cartledge,

Thank you for contacting the Support Center.
We have 4 failed transactions on file for your profile.
All were declined.

If you are showing pending charges on your credit card account, they are temporary authorization attempts.
We have not collected, and are not planning to collect any funds from you.
Most authorizations expire after 24 hours; please contact your financial instutition and have them remove those holds.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Wednesday Jul 25th, 2012 at 9:11 pm #20251
Staff Member

Hello George Rodriguez,

Thank you for contacting the Support Center.
Your login info has been resent to your registered paid email address.

Please login here:
http://www.s2member.com/wp-login.php?

If you do not receive the email, please let me know.

Posted: Tuesday Jul 24th, 2012 at 8:22 pm #20113
Staff Member

Hello Rob,

Thank you for your purchase.
I apologize for the delay, your transaction was randomly chosen for an audit review.

Please logim here to download your product:
http://www.s2member.com/wp-login.php?

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Thursday Jul 19th, 2012 at 9:52 am #19757
Staff Member

Hello Charles Clarke,

Thank you for contacting the Support Center.
You have 2 profiles listed with us.
One listed under a @gmail.com email address,
and another with the username charliexertion
with a @xertionfitness.com email address.
The login with the @xertionfitness.com email address is your paid membership.
Please log in here: http://www.s2member.com/wp-login.php

Your login info has been emailed to your @xertionfitness.com account.

If you have any questions, please let me know.

Posted: Tuesday Jul 17th, 2012 at 7:33 am #19496
Staff Member

Hello Mark Whitehead,

Thank you for contacting the Support Center.

Your account was upgraded manually.
I apologize for the delay.

Please log in here: http://www.s2member.com/wp-login.php

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jul 17th, 2012 at 2:31 am #19438
Staff Member

Thank you for your reply.
Your invoce has just been emailed to you.

Best regards,
Elizabeth

Posted: Sunday Jul 15th, 2012 at 10:07 pm #19320
Staff Member

Hello Michael Phillips,

Thank you for your purchase.
Your receipt has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Thursday Jul 12th, 2012 at 6:22 pm #19086
Staff Member

Hello Discount Beauty Shop 2004, S.L. B63648661,

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Saturday Jul 7th, 2012 at 12:41 pm #18562
Staff Member

Hello apmeyer,

Thank you for contacting the Support Center.
Sorry about the delay.
Your account is fully updated now.

Please login to download your file:
http://www.s2member.com/wp-login.php

I apologize for the delay, if you have any questions, please let me know.

Best regards,
Elizabeth

Posted: Tuesday Jun 19th, 2012 at 7:51 pm #16944
Staff Member

Hello,

The receipt has been emailed to you.

Thank you for your purchase.

Posted: Friday Jun 1st, 2012 at 7:27 am #15153
Staff Member

Hello Stefan Wurz,

Thank you for your purchase.
A receipt has been emailed to you.

If you have any questions, please let me know.

Viewing 25 replies - 76 through 100 (of 107 total)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.