Question: Logging into my s2member account

PLEASE HELP!

I am a paid member (bought the single license) but I don’t remember my password to access my s2member account. Every single time i try to request a password reset – NOTHING comes to my email to reset it.

I have my reference # for the transaction in which I paid for a pro account to prove I am a member.

I would ask Christian these questions on the customer support forum but can’t make a post and have found absolutely no way on the s2member site to contact anyone from customer support.

PLEASE help me retrieve my password so that I can ask some questions in the appropriate forum.

Thank you in advance.

Hi Eric,

I am forwarding this thread to our accounting department and someone will be in touch shortly. Thank you for your patience.

Raam,

Thank you very much for forwarding my information to the accounting department. Will they contact me at the email address that is associated with this member account or is there an email address that I can provide my transaction # and email address associated with my paid account so that i might expedite this process?

Best,
-Eric

Hello Eric K.,

Thank you for contacting the Support Center.

Your account was reset manually.

Username: magerm
Please log in here: http://www.s2member.com/wp-login.php

It looks like emails from our server to yours were failing.
I’m not aware of any widespread issues, but we’ll keep an eye on things. Thanks for reporting your experience.

If you have any questions, please let me know.

Best regards,
Elizabeth