s2 pro issues

This topic contains 3 replies, has 3 voices. Last updated by Elizabeth (Support Rep) 4 years, 5 months ago.

Topic Author	Topic
Posted: Tuesday Jul 17th, 2012 at 2:16 pm #19543
charles clarke Username: charliefit
I upgraded to pro a couple of days ago and after I got the subcription confirmation, my password didn’t work. I requested for a password reset and i havent received an email since. I’ve requested it numerous times and still not response. What do i need to do? This topic was modified 4 years, 5 months ago by Eduan. Reason: Moved to the pre-sale questions forum

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Author	Replies
Author	Replies
Posted: Wednesday Jul 18th, 2012 at 9:51 pm #19694
Raam Dev Username: Raam
Hi Charles, I will get this over to the accounting department right away. Thank you for your patience.
Posted: Wednesday Jul 18th, 2012 at 10:05 pm #19696
charles clarke Username: charliefit
This process has taken a long time and I rather get a refund. If it take this long to get a password, then Im kinda skeptical on if I really need assistance for configuring something important.
Posted: Thursday Jul 19th, 2012 at 9:52 am #19757
Elizabeth (Support Rep) Username: Elizabeth
Hello Charles Clarke, Thank you for contacting the Support Center. You have 2 profiles listed with us. One listed under a @gmail.com email address, and another with the username charliexertion with a @xertionfitness.com email address. The login with the @xertionfitness.com email address is your paid membership. Please log in here: http://www.s2member.com/wp-login.php Your login info has been emailed to your @xertionfitness.com account. If you have any questions, please let me know.

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