online purchase problem

This morning I entered credit card info to purchase S2 Pro. It showed an error. I worked to correct errors and wound up with 4 purchases according to card account info, two of which were negated. I could not proceed for a down load and have not received an email for download or in relation to error. rich@ag-finacial.com

Hi Richard.

I’m notifying Elizabeth in Accounts so she takes a look at this. :)

Hello Richard Posson,

Thank you for contacting the Support Center.
We do not have a paid completed transaction listed under your name or email address.

If you are showing pending charges on your credit card account, they are temporary authorization attempts.
We have not collected, and are not planning to collect any funds from you.
Most authorizations expire after 24 hours; please contact your financial instutition and have them remove those holds.

If you have any questions, please let me know.

Best regards,
Elizabeth

The credit card company showed only two pending charges. The online statement was that they do not allow requests to terminate pending transactions. There is a five business day waiting period. They said the problem was at the merchant end. That the merchant could terminate the hold. I would like to purchase your product ASAP as we are close to launching a site. I am concerned if I wait for the 5 days, and then if I enter the same card at your site and the gateway error occurs again then I am set back by a further amount of time. I have used this card for years with several online transactions per month and have not had this problem with any other online merchant. Is there another way to make a purchase. Or can one of the pending transactions be allowed at your end. Richard Posson, rich@ag-financial.com, 386-785-1585.

Thank you for your reply.
We can not release a temporary hold. Regardless of what your bank said, please understand that we have no way a releasing a temporary authorization. i.e. There is no charge to refund, the card was declined. Other customers have successfully removed these authorizations by contacting their bank.

The reason your card was declined both times is as follows, this is the message, that your financial institution relayed to us.:

This transaction cannot be processed. Please enter a valid Credit Card Verification Number.

Your Credit Card Verification Number is a 3 or 4 digits number in the back of your card.

Please enter the correct verification number from the back of your credit card or contact your bank regarding this message.
Other solutions may include using a different card, or opting for PayPal at checkout.

Best regards,
Elizabeth