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About: Richard Posson

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online purchase problem

By:  Richard Posson in: Community Forum

voices: 3
replies: 4

4 years, 3 months ago  Elizabeth (Support Rep)

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online purchase problem

By:  Richard Posson in: Community Forum

voices: 3
replies: 4

4 years, 3 months ago  Elizabeth (Support Rep)

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Posted: Monday Sep 17th, 2012 at 10:08 am #25567

The credit card company showed only two pending charges. The online statement was that they do not allow requests to terminate pending transactions. There is a five business day waiting period. They said the problem was at the merchant end. That the merchant could terminate the hold. I would like to purchase your product ASAP as we are close to launching a site. I am concerned if I wait for the 5 days, and then if I enter the same card at your site and the gateway error occurs again then I am set back by a further amount of time. I have used this card for years with several online transactions per month and have not had this problem with any other online merchant. Is there another way to make a purchase. Or can one of the pending transactions be allowed at your end. Richard Posson, rich@ag-financial.com, 386-785-1585.

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