URGENT: PRO SIGNUP TOOK MY MONEY. NEED REPLY

S2MEMBER,

DESPITE YOUR PRO SIGNUP FORM TELLING ME THAT PAYMENT HAD FAILED MULTIPLE TIMES I HAVE BEEN ON THE PHONE WITH MY BANK’S FRAUD DEPARTMENT WHO HAVE ADVISED ME THAT YOU AUTHORISED PAYMENT FOUR TIMES WITHOUT TELLING ME.

DO NOT TAKE MONEY FROM MY ACCOUNT AND PLEASE CONTACT ME ASAP.

Hello Chris,

I’m sorry to know this happened to you, could you please tell us the error that it gave you? I’m afraid we’ll just have to wait for an answer from a support rep, although I don’t think they’ll approve 4 payments from the same person. ;)

– Eduan

Hi Eduan,

Thanks for quick reply.

I can’t remember the exact error that I received, but I believe it was along the lines of 15115 filter processing error.

This is a huge problem. You are authorising payments behind the scenes and telling the user that no authorisation has occurred which is serious fraud – and it’s somewhat ironic for a service that is designed to take payments to have this error when trying to purchase it.

Eduan are you speaking on behalf of s2member or just trying to help out?

Thanks

I need someone to speak to pretty much immediately or I’m going to call my bank’s credit card fraud and dispute number to make sure no money leaves my account, so anyone from s2member reading this needs to get in touch with me straight away. You need to have a clear line of contact for payment issues and you don’t.

Hello Chris,

I am just trying to help out, right now there aren’t any support reps at around this hour, I’m afraid.

And, once again, I’m sorry this happened to you, you are the first member to report this issue.

Could you please tell me with what payment gateway, or credit card, you tried to pay with?

Thanks,
Eduan

Eduan,

There’s no need to be sorry, this isn’t your fault – but what with running free advice in forums I’d be concerned that I was implicating myself in the running of the organisation if I were you…

I’m not comfortable with discussing anything else with people who aren’t representatives of s2member and qualified to deal with payment disputes.

It’s OK, you don’t have to reveal your info if you don’t want to.

The best you can do right now is wait for around 5 hours, Cristián comes online around that time for a little bit, the goes offline, and then goes online for the rest of the day (night for him) until 4 hours ago.

Raam comes in the middle of the night for him, and Jason barely comes online since he’s developing the new s2Member.

Thanks for your patience Chris. :)

Hello Chris Cartledge,

Thank you for contacting the Support Center.
We have 4 failed transactions on file for your profile.
All were declined.

If you are showing pending charges on your credit card account, they are temporary authorization attempts.
We have not collected, and are not planning to collect any funds from you.
Most authorizations expire after 24 hours; please contact your financial instutition and have them remove those holds.

If you have any questions, please let me know.

Best regards,
Elizabeth