Elizabeth (Support Rep)

Thank you for your purchase.
Your invoice has been emailed to you.

Best regards,
Elizabeth

Thank you for your purchase.
Your invoice has been emailed to you.

If you have any questions, please let me know.

Best regards,
Elizabeth

Hello JC,

Thank you for your purchase,
Your invoice has been emailed to you.

Best regards,
Elizabeth

Hello Douglas McAndrew,

Thank you for contacting the Support Center.
We do not have a completed transaction listed under your name or email address.
More information is needed in order to investigate this matter further.
Please check your email for an inquiry from us.

Best regards
Elizabeth

Hello,

Thank you for contacting the Support Center.
Your original transaction has been refunded.
The refund process takes 2 to 3 business days depending on our bank.

If you have any questions, please let me know.

Best regards,
Elizabeth

Hi,

Use this s2Member Coupon Code and get 15% off:

Promotional Coupon Code for s2Member Pro upgrade.
Use Coupon Code: SUMMER15-A:2023 ( valid with any package )
15% s2Member Coupon Code expires 07-05-2013.

Best regards,
Elizabeth

I tried to purchase s2member pro. It was declined several times, but on 2 of those instances where it quite clearly said ti was declined…

That is correct, your transaction did not go through, and you received an error code from our checkout with an explanation.

it actually charged me.

Those are temporary pending charges that will clear in 24 hr to 48 hrs hours depending on your bank.
We have not charged your credit card. Please contact your bank to verify this.

Best regads,
Elizabeth

Thank you for contacting the Support Center.
Your account has been fully updated.

Please login here for access:
http://www.s2member.com/wp-login.php?

Best regards,
Elizabeth

Hello,

Thank you for contacting the Support Center.

You stated that :”The Pro Upgrade is not what I thought it was going to be”, please elaborate:
– What are you trying to achieve with the s2Member Pro plugin?

We have a no-refund policy on digital goods; which is made available during the checkout process.
Digital Goods ( No Refund Policy )
Since s2Member.com is offering non-tangible, irrevocable, digital goods; we do NOT issue refunds, which you are responsible for understanding. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase.

Reference: http://www.s2member.com/terms-conditions

Best regards,
Elizabeth

Hello Eugene Lau,

Thank you for your purchase.
I apologize for the delay in upgrading your account.
Your s2Member Pro account is fully updated at this time.

Please log in here: http://www.s2member.com/wp-login.php

If you have any questions, please let me know.

Best regards,
Elizabeth

Thank you for your reply.
Please check your email for a revised invoice.

Best regards,
Elizabeth

Hello,

Thank you for contacting the Support Center.
This message will appear when/if your account at s2Member.com is accessed from more than 10 unique IP addresses within a 30 day period.
I’m having your IP count reset manually so this ban will be lifted.
However, please note that this may happen again, should you exceed 10 unique IPs within a 30 day period. To our system, this indicates that your account may have been attacked and/or abused by others. Please take a moment to update your password the next time you log in, as this may help to prevent any existing abuse, which might have led to your account being blocked.

Best regards,
Elizabeth