Cannot Update PRO Account -LOST PASSWORD

Hi,

I lost my password for my PRO account. The ‘forgot password’ is apparently not working. I have checked every spam folder and every email account and can’t find anything. I do have a financial record of purchasing the product back in July. I think my issue is the same as Stan’s. Please help ASAP.

Thank you
Levi

Hello Levi,

Could you please provide some info that might help the support reps find your account easily? Thanks. :)

– Eduan

The system has attempted to send a password recovery to hello@cassandrabryan.com, but nothing has been received.

Thanks!

OK, I’ll report this to Elizabeth in billing so that she can look into it. :)

All right, just reported it, let’s hope she can help you with that. :)

– Eduan

Thank you Eduan!

No problem. :)

Hello Levi,

Thank you for contacting the Support Center.

Please check your email.
Your password was reset.

If you have any questions, please let me know.

Best regards,
Elizabeth