Payment for PRO not showing in MY ACCOUNT

I am posting this everywhere I am able to because I cannot reach an s2member sales person (yes I know, all support is thru the forums)… I paid and my account at s2member.com is not reflecting the payment.

HELP. I just now made the payment for s2member pro single site. I log into my account at s2Member and it says no payment made, doesn’t let me do anything in the CUSTOMERS FORUM, so I am forced to come here. I can provide the email confirmation but don’t want to just post it here with my personal info! this is very frustrating with no one to talk to. I want my download now. I realize you say you do not give a refund, but it is more or less thievery if I can’t get the download.

Hello Amy Mook,

Thank you for contacting the Support Center.
I am sorry your account was not upgraded.

Your account has now been correctly annotated.

Please check your email for further information.

Best regards,
Elizabeth