PayPal Pro forms: Custom fields not there?

I’ve enabled custom fields, but they are not showing up on the PayPal Pro forms that display when people are signing up. Right now, only the first name/last name/email/username fields are there for new subscribers to fill in.

However, when I view, say, my profile form on its own, those fields (e.g., IM address) — which only need to be filled in if the member chooses — DO appear and can be changed.

How can I get all of my custom fields to show up on the PayPal Pro forms AND on the Edit My Profile and My Account forms?

• This topic was modified 4 years, 3 months ago by  Michael Panzner.

Hi Michael.

The pro-form will show the custom profile fields when the user is not logged in, because the pro-form will work as a registration form too. If the user is logged in, then the pro-form won’t show those fields.

Could you make sure you’re not logged in and reload the page with the pro-form?

I hope it helps. :)

Great, thank you.

No problem. :)

Actually, I tried what you suggested (i.e, logged out) but it is still not showing custom fields on my PayPal Forms registration pages (I have four of them). Here is the short code I have embedded in one of the pages (I substituted a dummy name for my actual site) [which uses the force ssl option, by the way]:

[s2Member-Pro-PayPal-Form level="1" ccaps="" desc="$30 USD / Monthly ( recurring charge, for ongoing access )" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="www.dummyname.com" ta="0" tp="0" tt="D" ra="30" rp="1" rt="M" rr="1" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]

All I am seeing on the registration page is this:
Your Profile
First Name *
Last Name *
Email Address *
Username ( lowercase letters and/or numbers ) *

Rather than this (which is what I am seeing on the profile section when I log in):

Username * ( cannot be changed )
Email Address *
First Name *
Last Name *
Display Name *
AIM username
Google Chat email address
New Password? ( please type it twice )
Only if changing password, otherwise leave blank.
password strength indicator

Any other suggestions?

When you created the fields, what did you set the “Allow Profile Edits” setting to? [hilite path]Dashboard -› s2Member® -› General Options -› Registration/Profile Fields -> Add/Edit Field -> Allow Profile Edits[/hilite]

Please verify that you chose an option that will display the field on registration and not hide it.

Thanks. :)

I double-checked the settings, which were what you said, but it still doesn’t work. When I am logged out and try to subscribe, this is still all I see:

Your Profile
First Name *
Last Name *
Email Address *
Username ( lowercase letters and/or numbers ) *
[Below that is the credit card input area]

Very frustrating.

Okay.

Could you send me your site’s info? I’d like to take a look at this. s2Member® » Private Contact Form

Thanks. :)

I’ve sent the message. Hopefully you can look soon, as I was seeking to go live on Saturday.

Thanks, I got your email.

I tried to load the page with the pro-form, but first got a security warning about the SSL certificate and then, after adding an exception, got the error “The page isn’t redirecting properly”.

Anyway, I went to the editor for those pages with the pro-forms and looked at the shortcode. The standard memberships are for Level 1 and the Premium ones for Level 2.

I looked at your custom profile fields and you set them for Levels 2, 3 or 4. In that case, the pro-forms that sell Level 1 would not show the fields, but the ones for Level 2 should. I couldn’t verify this in your site, though, because I wasn’t able to load the pages.

Could you fix the SSL problem and let me know so I take a new look at this? Thanks! :)

Hi Christian, the SSL problem is now fixed (it required me getting a dedicated IP address from my hosting company). Please try again. Thanks.

Actually, it seems to be working now…custom fields ARE showing up on the Premium subscription pages. Thanks for all your time and effort.

Excellent! I’m very glad that got sorted out. Thanks for the update! :)