PayPal Pro Not Demoting Members

Hello,

When we first started our site, we just used PayPal. When one of our members from PayPal cancels their recurring subscription, S2Member demotes them.

Since we switched to PayPal Pro, we have had to do all the demotion manually. PayPal Pro tries twice and then doesn’t deactivate the account, and when we deactivate the account, we still have to remove all their information. Is this a settings thing or is anyone else experiencing this with S2Member?

Best,

Tony
BarBangerz.com

Hi Tony,

This usually happens when there’s an improper setup with PayPal IPN / PDT. Make sure everything is set up correctly, as s2Member needs it under

Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration
Dashboard -› s2Member® -› PayPal® Options -› PayPal® PDT Integration

I verified everything is setup correctly.

If the user cancels and was originally a recurring customer from the PayPal days, then automatic demotion works. However, with the new recurring billing as a PayPal Pro service – it isn’t demoting.

Tony, since you upgraded from PayPal Standard to PayPal Pro, you may want to check if the credentials changed.

I’ve seen site owners upgrading and after asking PayPal about it, it turned out that they actually got a second PayPal account, instead of the same one being upgraded.

Could you verify with PayPal if you still have the same PayPal account and credentials?

Yep, same PayPal account and credentials.

Okay.

Could you check with PayPal what kind of PayPal Pro you have? Is it the PayFlow Edition? If so, you need to enter the PayFlow API credentials into s2Member too, but if you don’t have the PayFlow Edition then those credentials should be left empty. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› PayFlow[/hilite]

And what do your logs says about those failed cancellations? Could you paste those entries here, x’ing out any private info? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]