Paypal Pro Payments Fail

Hello,

When any user tries to join any membership level where payment is required for paypal get the following error

Error #1000. Generic processor error: 11581-Profile description is invalid.

The site allows you to enter your details, redirects to Paypal gets you to login and confirm future subscription paymenst then redirects to the site with the above error

Any Ideas?

Regards

Stuart

Also when trying to pay via Debit / Credit card get the following Error

Error #1000. Generic processor error: 11586-DPRP is disabled for this merchant.

Regards

Stuart

Forgot to add

Using PayPal Pro & Payflow API’s

Log file

——– Output string/vars: ( Tue Sep 25, 2012 7:57:47 pm UTC ) ——–
RESULT=1000&RESPMSG=Generic processor error: 11586-DPRP is disabled for this merchant.&HOSTCODE=11586&TRANSTIME=2012-09-25 12:57:47
array (
‘RESULT’ => ‘1000’,
‘RESPMSG’ => ‘Generic processor error: 11586-DPRP is disabled for this merchant.’,
‘HOSTCODE’ => ‘11586’,
‘TRANSTIME’ => ‘2012-09-25 12:57:47’,
‘__error’ => ‘Error #1000. Generic processor error: 11586-DPRP is disabled for this merchant.’,

Paypal Payment log file

——– Output string/vars: ( Tue Sep 25, 2012 8:06:37 pm UTC ) ——–
RESULT=1000&RESPMSG=Generic processor error: 11581-Profile description is invalid&HOSTCODE=11581&TRANSTIME=2012-09-25 13:06:37
array (
‘RESULT’ => ‘1000’,
‘RESPMSG’ => ‘Generic processor error: 11581-Profile description is invalid’,
‘HOSTCODE’ => ‘11581’,
‘TRANSTIME’ => ‘2012-09-25 13:06:37’,
‘__error’ => ‘Error #1000. Generic processor error: 11581-Profile description is invalid.’,

Please contact PayPal. It sounds like your PayPal account does not have PayPal Pro enabled.

Hi Raam,

It is enabled on the “Services Summary” states Websites Payments Pro “Live”

Regards

Stuart

Also this worked back in May but has now stopped

Also that has happened is i have moved the site to a VPS server and have also re-requested the API’s due to the move as it wasn’t working

Regards

Stuart

Hi Stuart.

After that move and the new API request, did you update all your integration fields? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details[/hilite]

And check if your PayPal Pro account is using the PayPal Pro API, or the PayFlow API, please. If the latter, you’ll need to fill out the fields here too: [hilite path]Dashboard -› s2Member® -› PayPal® Options -› PayFlow Account Details[/hilite]

I hope it helps.

Hi Cristian,

All API’s and account details added in both sections

Due to the move that is why i re-issued all API keys and updated the PayPal Options

Regards

Stuart

Ah ok, so you already confirmed that you have the version of PayPal that uses the PayFlow API. Just wanted to make sure of that and that you updated the info after the change you mentioned.

Error #1000. Generic processor error: 11586-DPRP is disabled for this merchant.

Are you selling a subscription? Even if you have PayPal Pro you need to pay extra to sell have the ability to sell subscriptions… That’s what the DPRP thing is: Direct Payment Recurring Payments. Have you asked PayPal support about it?

Is that not part of payflow?

Again as mentioned this was working prior to the the VPS move also

Maybe PayPal detected that your site has a new IP address since you moved to a new VPS and now they need to reactivate PayPal Pro for the new IP address. I know PayPal reviews sites before approving PayPal Pro, so I wouldn’t be surprised if that was the case.

The DPRP message that you’re seeing is coming from PayPal, not s2Member.