paypal registration, email problems

Hello.

We have installed version: Version: 120608

Today we started big campaign and faced problems with s2member.
1 Many users complained about problem with registration emails. They didn’t receive them at all.
2 After register as level #8 via registration link user have FREE account.
Please have a look at logs:

array (
  'charset' => 'windows-1252',
  'invoice' => 'CurationSoft - Full Version',
  'item_name1' => 'CurationSoft - Full Version',
  'item_number' => '9',
  'item_number1' => '',
  'mc_currency' => 'USD',
  'mc_fee' => '29.10',
  'mc_gross' => '29.10',
  'mc_gross_1' => '29.10',
  'mc_handling' => '',
  'mc_handling1' => '0.00',
  'mc_shipping' => '0.00',
  'mc_shipping1' => '0.00',
  'memo' => '',
  'notify_version]' => '3.4',
  'num_cart_items' => '1',
  'payer_business_name' => 'xxxxx',
  'payer_email' => 'xxxxx',
  'payer_id' => 'xxxxxxx',
  'payer_status' => 'verified',
  'payment_date' => '2013-02-22T18:30:55Z',
  'payment_fee' => '29.10',
  'payment_gross' => '29.10',
  'payment_status' => 'Completed',
  'payment_type' => 'instant',
  'protection_eligibility' => 'Ineligible',
  'quantity1' => '1',
  'receiver_email' => 'xxxxxx,
  'receiver_id' => 'xxxxxx',
  'resend' => 'false',
  'residence_country' => 'US',
  'tax' => '0.00',
  'tax1' => '0.00',
  'transaction_subject' => '',
  'txn_id' => 'xxxxxx',
  'txn_type' => 'subscr_signup',
  'verify_sign' => 'xxxxx',
  'proxy_verified' => 'JVZoo',
  's2member_log' => 
  array (
    0 => 'IPN received on: Fri Feb 22, 2013 6:29:16 pm UTC',
    1 => 's2Member POST vars verified with a Proxy Key',
    2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
    3 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ).',
    4 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.',
    5 => 'Signup Confirmation Email sent to: "xxxxxxx" .',
    6 => 'Storing Signup Tracking Codes into a Transient Queue. These will be processed on-site.',
    7 => 'Storing IPN signup vars into a Transient Queue. These will be processed on registration.',
  ),
  'subscr_gateway' => 'JVZoo',
  'subscr_id' => 'xxxxx',
  'eotper' => NULL,
  'ccaps' => NULL,
  'level' => '9',
  'ip' => '',
  'period1' => '0 D',
  'mc_amount1' => '0.00',
  'initial_term' => '0 D',
  'initial' => NULL,
  'regular' => NULL,
  'regular_term' => NULL,
  'recurring' => '0',
  's2member_paypal_proxy' => 'JVZoo',
  's2member_paypal_proxy_verification' => 'xxxxxxxx',
)

So user got an email and after registration it’s FREE user.

Can you please help us and advice asap.

Thank you.

Hi Brandon.

5 => ‘Signup Confirmation Email sent to: “xxxxxxx” .’,

s2Member sent the confirmation email after payment, which includes a special link to register with the access he paid for. This link will also allow registration even if Open Registrations are disabled.

If the user didn’t receive get email, it’s possible that it is in their spam folder. To help prevent that from happening, you can customize your confirmation email with a unique one instead of the default. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]

If it isn’t in the spam folder, then you could try the tips in this article: Knowledge Base » Troubleshooting Email Delivery Problems

If your users were able to register as free users, I’m guessing you probably have Open Registration enabled. You may want to disable that. [hilite path]Dashboard -› s2Member® -› General Options -› Open Registration[/hilite]

s2Member would also normally set a cookie that is picked up on registration, that sets the proper access the user paid for, but I don’t see a mention of the cookie in the log entry you posted. Maybe because of the way the JVZoo integration is done? I’m not familiar with that integration to say for sure.

I hope that helps. :)

Hi,Cristián.

I have got an additional information for you which could help to resolve the problem.

We still have the problems. I checked again logs and what i found there.

From IPN logs:

array (
  0 => 'IPN received on: Sat Feb 23, 2013 11:19:01 am UTC',
  1 => 's2Member POST vars verified with a Proxy Key',
  2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
  3 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ).',
  4 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.',
  5 => 'Signup Confirmation Email sent to: "xxxxxxxi" <wieisjexxx@hotmail.nl>.',
  6 => 'Storing Signup Tracking Codes into a Transient Queue. These will be processed on-site.',
  7 => 'Storing IPN signup vars into a Transient Queue. These will be processed on registration.',
),

Then i checked email log plugin. No emails were send to this user!

Please check this screenshot
https://docs.google.com/file/d/0BwcJZjvTt7ftMnRhQUFZMllLeEU/edit?usp=sharing

Email was send manually to user in 50 mins after he registered.

So it seems to be not smtp problem.

Please, help us on this problem ASAP. We have registered about 10 users / minute and about 50 users per hour with failed registration.

We can’t manually register all of them!!!

If you need additional information , logs screenshots please i will provide them to you….

Email was send manually to user in 50 mins after he registered.

You mean sent by WordPress or from your email account?

I’d still try the tips in the email delivery article. Knowledge Base » Troubleshooting Email Delivery Problems

Also, have you tried the tips in this article? I’d suggest that you do if you haven’t yet. Knowledge Base » Common Troubleshooting Tips

If you need additional information , logs screenshots please i will provide them to you….

You can send the site’s info using the contact form for me to take a look, if you want. s2Member® » Private Contact Form