This topic contains 3 replies, has 3 voices. Last updated by Raam Dev 4 years, 7 months ago.
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Posted: Thursday May 17th, 2012 at 5:10 pm #13808 | |
I read through the “prorating upgrade” threads and am looking for guidance on how to upgrade our users correctly. We are Pro users of both S2 and PayPal and have re-occuring billing. My understanding from reading the threads is that the only support S2member & PayPal provides for upgrades is the cancel of the old subscription and the creation of a new subscription. There is no prorating support from either PayPal or s2Member. If that is the case I need to calculate the prorate and set the initial billing period appropriately to make a seamless transition for the user. I have two types of upgrades: a service add-on and a billing cycle change. For the billing cycle change we offer Monthly/quarterly and annual billing. There are price incentives to move up to longer billing cycles so some customers chose to do that. We also offer service levels that our customers want to upgrade into mid billing cycle. Since I have to do the prorating myself, I need to know the next or previous billing date. Can you help me by telling me how to find this? Thanks |