Recurring Payment: Customer Warning Email

My client emailed me:

“Our customers will forget they signed up for recurring payments, can we send them an email reminder prior to charging them?” It’s a one year subscription recurring payment.

In other words, is there a way to send an email to the customer about two weeks prior to charging their recurring payment? The email could say: “Dear Customer, your credit card will be charged as a recurring payment. If you want to cancel, please click here.”

merci bouquet.

Hi Ben,

Since the recurring payments are processed by the gateway and not s2Member itself, this is not currently possible. s2Member has no knowledge in advance that a recurring payment will take place. It only gets notified when a payment has been made or fails (via the IPN messages).

To add such a feature, you’d need to write some PHP code that builds a database table whenever someone makes a purchase and records the length of the recurring membership. That way you could periodically check the table to see if any recurring transactions will be occurring in the next two weeks.