refund request

I purchased the pro plugin a few days ago and it’s not going to work with what I need it to do. Is there a chance I can get a refund. Thanks

Hello Alex,

Please read the refund policy, see if it applies to you: s2Member® » Terms » Refund Policy

If you think it does apply to you, then please tell us:
– What you were trying to achieve with s2Member
– Did you post regarding your problem/requirement

Remember, I’m just a community member, just asking you this to save the support reps some trouble. ;)

– Eduan

The custom fields are the biggest problem, it is extremely difficult to work with them in the wordpress frontend because of the weird way they are stored.

Hi Alex,

We have a No Refund Policy:

Since s2Member® is offering non-tangible, irrevocable, digital goods; we generally do NOT issue refunds. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase. Please test the free version of our products before purchasing.

However, we will consider a refund within the first 30 days of your purchase, if you are unable to install a Product. Or, if the Product fails to perform basic functions, as designed. And, you HAVE already worked with, and followed all advice presented by our support team, in an effort to resolve these issues. Any refunds that are processed, will be granted at the sole discretion of s2Member®. No refunds will be given after 30 days from the initial purchase whatsoever. By purchasing a Product at s2Member.com, you agree to the terms of our Refund Policy. You cannot cancel a purchase or receive a refund for a purchase.

The Custom Registration Fields feature is available in the free version of s2Member, so you had the opportunity to test the software prior to purchasing s2Member Pro. Is there a specific feature that failed to perform as designed? If so, please let us know.

You mentioned that your trouble was with Custom Registration Fields. I looked at your account and it appears that the only thread you’ve posted on the forums is this refund request. If you need assistance with the Custom Registration Fields, please open a support thread describing the issue and we will gladly provide assistance.