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Registration fields not showing on sign up

Home Forums Community Forum Registration fields not showing on sign up

This topic contains 17 replies, has 4 voices. Last updated by  Cristián Lávaque 4 years, 4 months ago.

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Posted: Tuesday Aug 7th, 2012 at 12:35 am #21304

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Posted: Tuesday Aug 7th, 2012 at 9:42 am #21371
Eduan
Username: Eduan
Moderator

Hello Saskia,

What level have you set those custom registration fields to? In other words, what level does the user need to see those fields?

Posted: Tuesday Aug 7th, 2012 at 10:51 am #21377

I have it set to Level 0 (free), which is why I am perplexed. Shall I send you the credentials as a private contact?

Posted: Tuesday Aug 7th, 2012 at 9:08 pm #21446
Eduan
Username: Eduan
Moderator

Hello Saskia,

That’s the problem, the user needs to be a member before they can see the fields, I suppose that form is for users that haven’t registered yet correct?

Posted: Tuesday Aug 7th, 2012 at 9:22 pm #21450

Yes, correct. This is the registration form for new users to sign-up for this particular level. Am I sending them to the wrong sign-up form?

Posted: Wednesday Aug 8th, 2012 at 8:43 am #21496
Raam Dev
Username: Raam
Staff Member

Saskia,

If you set the Custom Registration Fields to be applicable to Level 0, then you must use the Free Registration Pro-Form (Dashboard -› s2Member® -› PayPal® Pro Forms -› Free Registration Forms) to see those fields. Is that the Pro-Form you’re using?

Posted: Wednesday Aug 8th, 2012 at 9:33 am #21508

I have the “Applicable Members” set to ALL. Do you suggest that type the level numbers in stead (i.e., 1, 2, 3, 4, etc.)?

I don’t understand why I would want to use the Pro Form “FREE Registration” if I’m trying to have them purchase a $50 membership. Am I missing something?

Posted: Wednesday Aug 8th, 2012 at 4:36 pm #21549
Eduan
Username: Eduan
Moderator

Hello Saskia,

OK, you would generate a pro-form under Dashboard -› s2Member® -› PayPal® Pro Forms depending on the level that you want to sell, and you would put the resulting shortcode in a page that doesn’t require any registration at all, that isn’t protected at all. And under Dashboard -› s2Member® -› General Options -› Registration/Profile Fields you would make sure that all the fields have no protection at all, that they are visible at all levels, probably don’t even use All as an option.

Hope this helps. :)

Posted: Sunday Aug 12th, 2012 at 11:01 pm #21849

Sorry Eduan, but this didn’t work either. The fields did not change. Any other ideas?

Posted: Tuesday Aug 14th, 2012 at 7:42 am #21959
Raam Dev
Username: Raam
Staff Member

Hi Saskia,

You said earlier. “I have it set to Level 0 (free), which is why I am perplexed.”, so I thought you were trying to show a free registration form. If you’re selling a membership level, then you should be using Level 1 or higher (Dashboard -› s2Member® -› PayPal® Pro Forms -› Membership Level # Forms).

Have you tried clearing your browser cache? If you set the Custom Registration Fields Applicable Membership Level to ‘all’, then the fields should show up on all Pro-Forms.

Another thing you can try checking is if the Custom Registration Fields show up on the default WordPress Registration page: /wp-login.php?action=register

Posted: Tuesday Aug 14th, 2012 at 9:45 am #21987

I am in fact selling memberships (11 of them). I only started with Level 0 to show that it doesn’t work even in that scenario. Sorry for the confusion.

I am using the PayPal Pro Forms:

[s2Member-Pro-PayPal-Form level="1" ccaps="" desc="$0.01 USD / Yearly ( recurring charge, for ongoing access )" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="newsite.lymphnet.org" ta="0" tp="0" tt="D" ra="0.01" rp="1" rt="Y" rr="1" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]

This code still does not produce the fields that I want: http://newsite.lymphnet.org/test-form/

The custom fields do show here, however, but I don’t want to show all of the options. Meaning, I only want one Pro Form per membership. I am going to link an individual page to the Pro Form for the particular level:
http://newsite.lymphnet.org//wp-login.php?action=register

Any thoughts?

Posted: Wednesday Aug 15th, 2012 at 7:23 am #22061
Raam Dev
Username: Raam
Staff Member

Saskia,

If you can submit your login details using the Private Contact Form, we’ll take a look.

Posted: Wednesday Aug 15th, 2012 at 9:14 pm #22166

Not sure what happened, but I think I’m good to go now. It’s working! Thanks for all your help.

Posted: Thursday Aug 16th, 2012 at 8:06 am #22214

That’s great! Thanks for the update. :)

Let us know if you need help with something else.

Posted: Thursday Aug 16th, 2012 at 12:38 pm #22257

The only other issue is that once my payment goes through I cannot login. Meaning, I completed the registration, the payment went through, I rec’d the confirmation emails, BUT when I try to login the message says “ERROR: your account is not yet activated.”

Is there a reason why it is not active? Is there something that needs to be done in the admin role?

Posted: Friday Aug 17th, 2012 at 7:48 am #22313

Ah, that sounds like BuddyPress’ activation email thing. Do you have BuddyPress? It adds an account activation step.

Posted: Friday Aug 17th, 2012 at 8:29 am #22329

I am running this on Multisite, buthav completely deactivated BuddyPress. Is there a way to turn this feature off?

Posted: Saturday Aug 18th, 2012 at 6:53 am #22423

I imagine there must be, you’d need to check with the BuddyPress guys, I’m not very familiar with it to tell you much more about it.

But if you have BuddyPress deactivated already, I don’t know why that feature would persist. Do you have another plugin that could be adding it? You could test deactivating the other plugins one by one and checking after each if the problem continues.

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