Registration (S2Member with Buddypress)

I’ve installed the free version of S2Member and am considering upgrading to the Pro version. I’m very impressed with the plugin, especially the range of options! :)

What I want to do is for buyers to land back on the Registration page of my Buddypress install, such that they sign up for the Level 2 Membership.

Right now, it lands people on a page which says:

"Thank you! (you MUST check your email before proceeding).

* Note: It can take (up to 15 minutes) for Email Confirmation with important details. If you don't receive email confirmation in the next 15 minutes, please contact Support."

But no email ever arrives (not even after 15min).

I have set General Options> Email Configuration>”New User Email Configuration” to YES.

What am I missing? Can I configure a registration landing page (after payment) which signs them up for Level 2? Will buying the Pro version be helpful? (ps: I’m hoping to not use Paypal Pro yet — perhaps in the future.)

Thanks,
Greg

ps: my paypal IPNs have been failing recently. Would this be part of the problem? I haven’t been able to fix that yet.

Checking back on this. I’m holding off launching my online community until I can be sure s2Member will work. I’m happy to purchase the Pro version if it will help. But I want to be sure it will work, and I can’t find anything in your documentation or on forums about this. Should my system be sending out emails after paypal registration (as the landing page says it should)? If so, do those emails allow new registrations to set up their accounts? (at the correct level)

Thanks so much,
Greg

Thank you for reporting this important issue.

I’m very sorry for the delay in response. We missed this thread over the weekend.

ps: my paypal IPNs have been failing recently. Would this be part of the problem? I haven’t been able to fix that yet.

If your IPN responses have been failing, this is definitely the issue. s2Member sends the confirmation email based on what’s sent via IPN response from PayPal.

You might run the server check tool to make sure nothing obvious is wrong with your server’s setup, preventing s2Member from working. You can also test to make sure that your email functionality is working as well.

See: Knowledge Base » s2Member® Server Scanner

Thanks for getting back to me!

I passed every test except:

“WordPress® Memory Limit” and “WordPress® Home/Site URLs.”

But both of these are “optional.” Do you think either would affect my IPNs being received properly?

Thanks,
Greg

But both of these are “optional.” Do you think either would affect my IPNs being received properly?

The site URL one sounds suspicious. Can you check your IPN URLs, and make sure that you don’t get a 404 error from them? If you do, you might need to change them to work with your URL structure, or need to change your Site URL to work correctly with what you have set up.

An example of something that would cause a problem is if you have your site at http://example.com/wp/, and your Site URL is set to http://example.com/, or vice versa. Plugins use this URL to connection to different things on your server, and it can cause issues if it’s not right.

Thanks Bruce!

The URLs for “Wordpress Address” and “Site Address” are both set to http://www.greenzonetalk.com/site2. This is where my install of WordPress is located on my server.

I could possibly move the install if needed to the root, but it’s always a little bit of a hassle, so I’ve avoided it so far. What do you think?

Best,
Greg

I could possibly move the install if needed to the root, but it’s always a little bit of a hassle, so I’ve avoided it so far. What do you think?

That shouldn’t be necessary. s2Member is fully prepared to work with subdirectories. Could you check and make sure that you’re not getting a 404 from your IPN URL?

See: Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration

If you’re not, could you expand on what you said here, please? What exactly is failing? Do you have logging enabled?

my paypal IPNs have been failing recently. Would this be part of the problem? I haven’t been able to fix that yet.

The IPN gives a blank screen (which is normal, I think). http://www.greenzonetalk.com/site2/?s2member_paypal_notify=1

Paypal sent me a notice saying that the IPNs were failing:

Hello Gregory Heffron,

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

http://www.greenzonetalk.com/site2/?s2member_paypal_notify=1

They disabled IPNs for awhile, but I reenabled them a few days ago. I just did a test transaction — no luck. I get the “Thank you! (you MUST check your email before proceeding).” screen, but no email ever comes…

The IPN gives a blank screen (which is normal, I think). http://www.greenzonetalk.com/site2/?s2member_paypal_notify=1

Yes that’s correct, the page being blank is normal.

I would recommend first enabling logging if you haven’t already.

Secondly, if you have any caching plugins, or plugins that would filter queries to/from your site, or is designed to block repeated connections, turn those off.

Based on the link you posted it looks like the actual IPN processor is working correctly, but your server is just not getting the data when it’s sent.

I turned off Super Cache, Wordfence Security and also Tiger Technologies Plugin (which is also security related). I just tried another transaction, but no luck. I checked my error logs, but there haven’t been any errors in the last few days (except spam bots trying to access a page which doesn’t exist).

What’s the next step?

And would it be worth considering the Pro version? Doesn’t it allow the customer to pay and set up their profile without leaving the site?

Best,
Greg

I figured it out! It was a browser issue with how Chrome holds it’s cache. First, I tried in Firefox successfully!!! Then, I totally cleared Chrome’s cache and was able to register and activate.

Now, I’m having trouble with the site asking even logged in users for the activation key (which it actually doesn’t care about — but it will confuse users). But that’s another issue. Thanks so much for all your help!

Best,
Greg

I figured it out! It was a browser issue with how Chrome holds it’s cache. First, I tried in Firefox successfully!!! Then, I totally cleared Chrome’s cache and was able to register and activate.

Cool, I have to admit I wouldn’t have guessed that was the issue here.

Now, I’m having trouble with the site asking even logged in users for the activation key (which it actually doesn’t care about — but it will confuse users). But that’s another issue. Thanks so much for all your help!

Activation key? Sorry I’m not sure what you’re referring to with that. Is that from another plugin?