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Registrations not completing

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This topic contains 1 reply, has 2 voices. Last updated by  Cristián Lávaque 3 years, 10 months ago.

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Posted: Tuesday Mar 5th, 2013 at 10:33 am #43784

Hi guys,

I’m here with another error report, it seems several people are having issues with registrations. In our case, they go through paypal, complete the whole checkout process, then is dumped back to the signup page. No emails or notifications are going out. I have no idea what is causing it… and frankly, not sure how to test it without adding a bunch of dummy accounts every test.

Here is the output log for the paypal API, the info is certainly there:

LOG ENTRY: Tue Mar 5th, 2013 @ precisely 11:52 am UTC
PHP v5.3.2-1ubuntu4.18 :: WordPress® v3.5.1 :: s2Member® v130221 :: s2Member® Pro v130221
Memory 5.26 MB :: Real Memory 5.50 MB :: Peak Memory 5.30 MB :: Real Peak Memory 5.50 MB
sermongear.com/new-registration/
User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.97 Safari/537.22
-------- Input vars: ( Tue Mar 5, 2013 11:52:47 am UTC ) --------
array (
  'METHOD' => 'SetExpressCheckout',
  'RETURNURL' => 'http://sermongear.com/new-registration/?s2member_paypal_xco=s2member_pro_paypal_checkout_return',
  'CANCELURL' => 'http://sermongear.com/new-registration/?s2member_paypal_xco=s2member_pro_paypal_checkout_cancel',
  'PAGESTYLE' => 'paypal',
  'LOCALECODE' => '',
  'NOSHIPPING' => '1',
  'SOLUTIONTYPE' => 'Sole',
  'LANDINGPAGE' => 'Billing',
  'ALLOWNOTE' => '0',
  'L_BILLINGTYPE0' => 'RecurringPayments',
  'L_BILLINGAGREEMENTDESCRIPTION0' => 'Sermon Gear Full Access Subscription',
  'PAYMENTREQUEST_0_SHIPTONAME' => 'Dennis Bushnell',
  'PAYMENTREQUEST_0_SHIPTOSTREET' => '',
  'PAYMENTREQUEST_0_SHIPTOCITY' => '',
 'PAYMENTREQUEST_0_SHIPTOSTATE' => '',
  'PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE' => 'US',
  'PAYMENTREQUEST_0_SHIPTOZIP' => '',
  'EMAIL' => 'dennis@xxxxxxxxxx.org',
  'VERSION' => '71.0',
  'USER' => 'xxxxxxxxxxxxxx_api1.gmail.com',
  'PWD' => 'xxxxxxxxxxxxxxxxxx',
  'SIGNATURE' => 'AFcWxV21C7fd0v3bYYYRCpSSRl31AOASbQ0YiEauPZxWJq7CdBCJSWz-',
)
-------- Output string/vars: ( Tue Mar 5, 2013 11:52:48 am UTC ) --------
TOKEN=EC%2d92996802JP197140P&TIMESTAMP=2013%2d03%2d05T11%3a51%3a53Z&CORRELATIONID=ad8b79fe5f8fe&ACK=Success&VERSION=71%2e0&BUILD=5331358
array (
  'TOKEN' => 'EC-92996802JP197140P',
  'TIMESTAMP' => '2013-03-05T11:51:53Z',
  'CORRELATIONID' => 'ad8b79fe5f8fe',
  'ACK' => 'Success',
  'VERSION' => '71.0',
  'BUILD' => '5331358',
)

Please let me know, obviously it’s a time sensitive matter.

Thanks!

  • This topic was modified 3 years, 10 months ago by  Cristián Lávaque. Reason: Remove some details

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Posted: Friday Mar 8th, 2013 at 3:33 am #44032

Hi Jordan.

I can’t tell what the problem is from that log entry.

Could you please try all the advice in this article first: Knowledge Base » Common Troubleshooting Tips

If that doesn’t find the problem, could you please submit your site’s info so I can take a look at the settings and logs? Thanks! s2Member® » Private Contact Form

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