latest stable versions: v150827 (changelog)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Request Refund Immediately

Home Forums Community Forum Request Refund Immediately

This topic contains 3 replies, has 2 voices. Last updated by  Cristián Lávaque 3 years, 8 months ago.

Topic Author Topic
Posted: Tuesday Apr 30th, 2013 at 2:50 pm #48807
Jay Martinez
Username: adrnln

Cristian:

I received your last message about the problems I have had with S2 Member Pro. I’m very happy that Host Gator has worked for you and countless others, but I spent 30 minutes on the phone with a support rep there and was not able to use the server scanner.

While I’m sure everyone on your support team is trustworthy, I have multiple sites linked to my Host Gator account and I don’t feel comfortable providing my private log-in info only for you to find that I have in fact done everything correctly. The bottom line is that your refund policy states that a refund is possible if you cannot install a product. I have had my web developer and and Host Gator staff look into this issue and Framework DOES NOT automatically update Pro.

I’m glad it works perfectly for everyone else, but I have spent countless hours trying to resolve this and I simply want a refund. This firm should stand by it’s product instead of killing people with this back and forth crap. I will make it very simple–either refund my money in full within 48 hours and let me know that this has been done, or I will post unflattering info everywhere I can about the service I have received. Moreover, I will file a complaint with the Federal Trade Commission if my refund is not processed in a timely fashion.

List Of Topic Replies

Viewing 3 replies - 1 through 3 (of 3 total)
Author Replies
Author Replies
Posted: Wednesday May 1st, 2013 at 11:41 am #48927

From what you said about the automatic update, does it mean that you had s2Member Pro active before? It can’t be updated automatically if it wasn’t installed already, or if you uploaded version older than the framework’s. I thought you said you couldn’t install it before and that you verified that the versions matched?

Anyway, you mean in the [hilite path]WP Admin -> Plugins[/hilite] right? s2Member Pro won’t show as a plugin, it’ll be mentioned in the description of the s2Member Framework as an add-on when active. If the s2member-pro directory is correctly uploaded to the /wp-content/plugins/ directory and it matches the version of the framework, then it’ll be activated automatically.

If the s2Member Pro version is older than the framework’s, then in [hilite path]WP Admin -> Plugins[/hilite] you will get a message at the top where you can enter your s2member.com credentials to attempt an automatic update. This normally works fine, but some servers don’t have enough memory for this to succeed and the update needs to be done via FTP as the installation was. s2Member® » Pro » Install/Upgrade Instructions

The refund policy is that we don’t give refunds: “All sales are final. You cannot cancel a purchase or receive a refund for a purchase.” You agreed to this when you purchased the license. The policy also says we will consider exceptions “if you are unable to install a Product” and continues to say “And, you HAVE already worked with, and followed all advice presented by our support team, in an effort to resolve these issues.” s2Member® » Terms » Refund Policy

In your other thread I asked for some things to be done, but they weren’t, so I can’t verify that s2Member Pro is not working despite everything being correct. http://www.s2member.com/forums/topic/s2-pro-not-recognized/

I understand you don’t want me to take a look at the installation, but how can I tell if everything is in order then? Could you show me a screenshot of your FTP client with the s2member-pro directory files listed and the path to it? Can you also give me a link to the server scanner script uploaded to your WP directory (where wp-config.php is)? Knowledge Base » s2Member® Server Scanner

You can use the contact form to submit those privately if you don’t want to post them here. s2Member® » Private Contact Form

I will also forward your refund demand, although the threats are not appreciated.

Posted: Wednesday May 1st, 2013 at 3:05 pm #48941
Jay Martinez
Username: adrnln

Your response was just as I expected. This company clearly does not stand by its product. Period. No further reply needed.

Posted: Wednesday May 1st, 2013 at 4:30 pm #48944

I’m just a support rep, I can’t approve a refund. I can only show you the policy and forward the request, which I did. I also gave the reply I can give as a support rep, which is advice on how to resolve what you had trouble with.

Viewing 3 replies - 1 through 3 (of 3 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.