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About: Jay Martinez

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S2 Pro not recognized

By:  Jay Martinez in: Community Forum

voices: 2
replies: 5

3 years, 8 months ago  Cristián Lávaque

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Topics I've Started

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Request Refund Immediately

By:  Jay Martinez in: Community Forum

voices: 2
replies: 3

3 years, 8 months ago  Cristián Lávaque

S2 Pro not recognized

By:  Jay Martinez in: Community Forum

voices: 2
replies: 5

3 years, 8 months ago  Cristián Lávaque

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My Latest Replies (From Various Topics)

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Posted: Wednesday May 1st, 2013 at 3:05 pm #48941
Jay Martinez
Username: adrnln

Your response was just as I expected. This company clearly does not stand by its product. Period. No further reply needed.
Posted: Saturday Apr 27th, 2013 at 3:02 pm #48589
Jay Martinez
Username: adrnln

Cristian:

A server scanner check was not possible on the Host Gator shared server–a tech support rep walked me through the steps of the scanner check, but he told me that with shared servers, the scanner check is not always possible. There are no extra folders as you suggested. All steps were followed exactly and Framework does not automatically load Pro.

I have spent the last four days working on what should be a very simple issue. Now, I would just like a refund so that I can move on. I have read your refund policy in detail and since I was unable to install Pro for which I paid $69, I would like a prompt refund; otherwise I am prepared to take other steps. Thank you.
Posted: Thursday Apr 25th, 2013 at 2:50 pm #48386
Jay Martinez
Username: adrnln

Hi Cristian:

Thanks for your response. Both versions are 130406. I was unable to run the server scanner check. As far as extra files being uploaded, I would have no way to know unless you provide me a list of what files are contained in the S2 Member Pro file. I feel confident the file was uploaded correctly to my WP installation. Is there a way to send private log-in info for my site and hosting company so that you can check things out? If not, I will need to uninstall S2 Member , request a refund and switch to a new service.

Look forward to hearing back. Thank you.
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