s2member fields in User Screen blank?

Any idea why the s2member fields in my User Screen would be blank? This has been a long-standing problem that I am just now sorting out. These are blank:

Registration Date Paid Subscr. ID # Of Logins Last Login Time

All the WP fields are working.

Thank you for reporting this important issue.

Are you using a payment gateway right now? Your Paid Subscription ID is not being populated, so EOTs (and basically any demotions or modifications) will not work at all.

It sounds like an invalid IPN Integration. I would make sure logging is enabled and check to make sure you’re receiving the information you should from your payment gateway.

See: Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration

…except that the EOTs do work and the Paid Subscription ID is in the User’s profile, just not in the User screen.

And logs are enabled.

I use Paypal.

…except that the EOTs do work and the Paid Subscription ID is in the User’s profile, just not in the User screen.

That’s interesting. Can you open your browser’s Console (usually f12) and see if you have any errors on your User’s page?

That was interesting to learn how to do. : )

But no errors…nothing listed at all.

But no errors…nothing listed at all.

Okay, thanks.

Do you mind if I take a look at your logs? I can’t recreate this issue in my testing environment, perhaps your logs can shed some light on this.

s2Member® » Private Contact Form

Details Received.

I’m taking a look now.

I see what you are talking about now. s2Member’s custom User columns are not being filled, but the Users are being given their IDs on registration.

It looks like a couple of your plugins are also putting columns into the Users list. While they’re not being used right now, they still affect the other columns. One of these plugins isn’t adding columns correctly. I would recommend deactivating the plugins that are putting these columns into the Users list, and finding the culprit.

I can’t provide you a solution for this via s2Member, you’ll need to contact the developers of the plugin causing the columns to disappear.

Well thank you for the insights, Bruce. I will do some troubleshooting with plugins.