About: Lesley Austin

Thanks! It turns out that it is not the Log Files, but something else. This is what my webhost emailed:

“The majority of the logs are labeled paypal-api-ARCHIVED followed by a date. You have a ton of those dated back to 2012 and they’re all several megabytes. There were also some logs in there labeled debug so I removed those, but you should ask it it’s necessary to keep all the paypal ones. The logs are generated in the s2member-logs folder inside your plugins directory.”

Any advice about these? Do any of you have a system for deleting these, if you are able to delete them?

Hmmm…the first option would be great, but there isn’t a list created at Mailchimp when someone cancels. So, if there isn’t a list, I don’t think Mailchimp will work…right? I have an email newsletter all set to go out, but I don’t see how s2member would communicate to Mailchimp to send it out. Tho’ if Mailchimp could work, this would be the best option.

As for the second option…I’ve watched the videos about scripting notifications and am just lost. They are obviously meant for developers. I’ve found some other articles and guidance, but again, it is a foreign language to me. Is there any simple code or directions you can give me to make this work?

With thanks!

Then my next question would be is s2member going to make their ProForms work with Buddypress? I’ve seen this issue come up with other customers. It is a common combination. Would that be possible?

Well thank you for the insights, Bruce. I will do some troubleshooting with plugins.

…except that the EOTs do work and the Paid Subscription ID is in the User’s profile, just not in the User screen.

And logs are enabled.

I use Paypal.

I’m sorry, but you’ve lost me with the short codes and custom capabilities. I am going to start a new thread with some very specific questions gleaned from this conversation and all of my searching in the forums.

I am beginning an investigation on PayPal skipped payment as of now, as this seems to be a problem with more than 1 member of the s2Member community. I will keep you notified if we find anything out as to what might be causing this problem.

Thank you for that…it is becoming such a problem for me and Paypal insists that is isn’t their problem and my very patient customers tell me that everything is good on their end. It seems to be something to do with the recurring payments as my customer’s other non-recurring payments go through fine as do modified one-time payments I have made for some of them.

This is safe, as your Users should now be using a different PayPal subscription ID for s2Member to track. s2Member only tracks one Subscription at a time for access, so cancelling the old subscription will simply be ignored by s2Member.

Well…I canceled the previous recurring payment, but it gave an automatic EOT, which I would think it shouldn’t have if it had connected the modified annual payment to her profile. But I changed the EOT to reflect the annual payment and hope that will be enough since it said in the guide that s2member “will obey” what I put in there?

I’m unsure what you mean here. Are you wishing to allow Users to upgrade when you release a new part of your site? If that’s the case, you should be able to just replace the Pro Forms in your Membership Options Page, as well as have a Billing Modification Form available on your Membership Options Page for users that are logged in, right?

Not really. Because of the Paypal messes and because I will soon be raising the price, I want to easily offer only my current members a new annual payment. I plan to announce it this week. So I wonder where to send them to find the subscriber modification button to allow the change. I wouldn’t want it on the public membership page.

And with what I described in the first section, I am wondering how to make it work smoothly without having to cancel profiles and resubscribe them, which is the only way I have figured out so far for a few. It would be much to much trouble for the many I expect to take me up on this.

Thanks so much for your help so far!

Hello Charles,
I have had so many problems with the Paypal/s2member relationship that it is all a bit of a blur…but I believe that after I “reactivated” at Paypal, I had to go into my Users in my admin and change the member back to the appropriate membership level. S2member had automatically downgraded their level when the payments didn’t go through.

I wish you well. I am in the midst of trying to figure out solutions for members who’ve updated all of their info and Paypal still has an issue with recurring payments.

I just received this member’s usual monthly automated payment, and she wrote to say she had never canceled. So now I am wondering…

-Why did I receive a notice of cancellation? This is still in the Paypal records, too.

-And I guess that explains why there was no EOT, but it is confusing….

I must say, this is not very impressive pre-sales help.