Security Redirecs to wrong page

On the site that I am building so far there are 3 pages that are to be paid for by the public.

Member area page
Report It Form Page – Child of Member Area Page
NEW – Report It Express Page – getting ready for a buy it now and bypasses member area

During testing I had to lift the security for Report it page and now when testing after having reinstating the security in restriction options – the tester account can’t access the Report form page any longer and takes you through to the membership options page.

Can someone please help as this is dragging on and on and the client is impatient to start promoting the site.

Kind regards

Mary Anne

Mary Anne,

If a page is redirecting to the Membership Options page, that indicates that the user does not have access to view that page. I would double-check your restriction options (Dashboard -› s2Member® -› Restriction Options) and make sure that the Report It page is not restricted to a higher level than the test account has access to.

As a last resort, you can also look at the URL when the test account is redirected to the Membership Options Page. The URL will contain details about why it was redirected (i.e., what restrictions were preventing the user from viewing the page). If you copy/paste that long URL here for us to look at, we can tell you exactly what restriction is preventing the test user from viewing the page.

Thanks for replying Raam

Here is what the restriction page looks like now:

and this is the url on the redirect long code:

http://soccerdive.co.uk/?page_id=17&_s2member_seekingtype=page&_s2member_seekingpage=48&_s2member_seeking_uri=Lz9wYWdlX2lkPTQ4&_s2member_reqtype=level&_s2member_reqlevel=3&_s2member_restype=page&s2member_seeking=page-48&s2member_level_req=3

Thanks very much

Mary Anne

The issue is still not solved by the way. Help please?

I have pasted a screen shot of what the page access restrictions looks like, I can’t see anything wrong with it – the problem is not fixed and I need help PLEASE :-(

Hi Mary Anne.

The Membership Options Page vars show that the required level for page 48 is Level 3. I see that you entered that page ID to the Page restriction for levels 1, 2 and 3. I’d recommend that you just entered it at the lowest level you want to require for that page, which in this case would be Level 1.

Let me know if that helps. :)

Hi Christian

I have deleted all other entries with the exception of level 1 and level 4 and it still isn’t working with the Tester account. So no it hasn’t helped.

:-(

Can you tell me what level of access the test user has? For the test user to access page 48, the user must have s2Member Level 3 or higher.

Tester account has level 1 access, which is supposed to be sufficient to unlock page 48 and that’s what I want it to do. Can you help me achieve this please.

Thanks

I have deleted all other entries with the exception of level 1 and level 4 and it still isn’t working with the Tester account. So no it hasn’t helped.

Did you make sure the change was saved before testing again with the Tester account?

Could you submit your site info so I take a look? s2Member® » Private Contact Form