|Posted: Thursday Jun 6th, 2013 at 2:27 pm #51542|
So, yesterday we had a gentleman email us saying that he had all fields filled out for a subscription and everytime he would hit the subscribe button nothing would happen.
What would be a possibility that would make this occur? We have been having a good number of new subsrciptions including a few that were the same level access that this gentleman was trying to sign up for. So my suspicion is that the code is correct and working.
Also, not often, but every once in a while we get emails from folks who just upgraded their account from a level 1(monthly charge) to a level 2(annual charge), but once their monthly period from their previous level access expires, they are bumped down to a level 0 (inactive). EVEN though their upgraded rate (annual charge) went through to paypal without a problem. What would be causing this to happen?
Weird huh? Any direction for me?
- s2Member® Products