Subscription expired, user still has access?

I tested a one day non reoccuring charge for level 1 access with the paypal button i set through S2M. I went back to check a day later and the assigned user still had level 1 access! What gives????

thanks

Did you wait a full 24 hours?

Have you checked the database to see if the user had an auto EOT set?

Did their role say level 1 or did they just have access to level 1 content? (wondering if maybe the content security was set up wrong)

Dave

Their role said level 1. It still does after this long! Any idea why it’s not booting them back to subscriber?

Hello Josh,
this behavior may be explained under Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior.

Hope this helps. :)

@Eduan: thanks for the reply. I checked that options tab and everything seems to be correct by default. To be sure, what settings should I have in here???

TIA,
Josh

It might be too obvious, but did you make that test with your own account? The admin account? Because the admin might still have access despite the EOT? Can you try with someone else’s account?

Yes, I tested on a created user not an admin user. It has to be something simple!?

Under paypal options tab and EOT section:

Fixed term extensions (auto extend?)

Should this be set to “Yes, automatically extend EOT time”

or

“No, do NOT extend. S2Member should reset EOT time completely”

Its under “yes” right now, is this why the user still has access??????