Subscription Start Date Issue?

For some reason I can’t explain, when some of my users sign up, it sets to start their profile 30 days from the day they sign up, instead of immediately. Other users are signing up the exact same way and this is not happening? Any idea why this could be happen?

Hello,

Do you have more than one signup form or button on your site? Is it possible you configured the buttons differently, perhaps with one configured for a 30-day Initial/Trial period?

If you don’t have logging enabled, I suggest you enable logging (Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging) and then check the logs for more information when this happens again.

Yes I do have more than one form but it’s happening with just 1 form. No I don’t have a free trial. Logging is enabled but where do I check where the problem exists?

You’ll need to look at the log files in plugins/s2member-logs/ and search for the transaction you suspect is wrong. If you share those log entires with us, we can take a look at them and see if anything looks out of place. (Be sure to X-out any private information such as email addresses before posting the log entries.)