Where is the Support after Purchase

Is there ANY kind of support after purchase?
Purchased this for use with CCbill, and have been having problems since the second it was installed.

Asked for help on the forum:
Wednesday Aug 28th, 2013 at 5:16 am (3 days ago)
http://www.s2member.com/forums/topic/ccbill-test-member-not-showing-in-s2member/

And have been pleading for some minimal help since buying this.

Yes, I have contacted support through their form and got canned email:
Wednesday Aug 28th, 2013 at 5:16 am (3 days ago)

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Hi N.,
We received your request and our support ninjas will soon be handling it like a full cup of tea.
We strive to answer all requests as soon as possible. In the meantime, please feel free to browse our other resources, as your question may already have been answered there:

Forums: http://www.s2member.com/forums/
Knowledge Base: http://www.s2member.com/kb/
Tutorial Videos: http://www.s2member.com/videos/
Pre-Sales FAQs: http://www.s2member.com/faqs/

If you have any additional comments to add to this request, please reply to this email.

We’ll get back to you shortly. :-)

– The s2Member Team
http://www.s2member.com

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Have not even received a response let alone support.
Does ANYONE from the creators of this plugin provide support after paying for this plugin?

I have also been struggling to get proper support. Starting to think I made a mistake buying this.

@barnarp

I know how it feels.. if you wanna post here your prob, there is a small chance I could help. As I have had to literally examine code for S2M myself to get a few things done.

Wow.

Maybe you can help me.

I’m having extreme problems but one of the worst at the moment is no emails are being sent when new members purchase my product. They should get a new registration email.

Nothing is being sent. Nothing is logged either.

This sucks because:

1) They have to send me an email. I then have to manually add them which also means I need to manually delete them if they cancel.
2) if an affiliate sends them, I won’t know because the affiliate system records the registration email, not the initial payment.

Any way to fix this?

Hey Mattthew,

Emails are ONE of the things that I did get working. i will check my settings and report back.

My problem now is customizing the Profile form using CSS. It doesnt look like a normal php page which can be customized like the Registration form, so I am loosing conformity.

More on my problem here. maybe you can guide N Lee?

Regards

I have the same problem. Posted forum questions 5 days ago and sent a help desk technical support ticket and haven’t heard anything. What’s going on??????????