Upgraded to PRO license – not able to login

hi,

I have advised my friend to upgrade to a Pro Single-Site license, but after paying
he was not able to login.

The CC transactions show, that payment has been done to WSHARKS S2MEMBER, but, he still not able to login,even hitting the button for “lost password” to send an email with a new password, does not work. The only emails he got are the ones to subscribe to newsletter.

Whom to contact, any email adress, where he can post his problem?

br

Hello Berni, thanks for your inquiry.

What is your friend’s username? Did he try the forgot your password link?

the username should be “ecoach24”. He tried several times, but he did not get any emails, except for newsletter signup.

thx

Hi Berni,

I will escalate this to the billing department. Thank you for your patience.

Can someone send me my password please? I have been trying for days to upgrade but my password isn’t working. I tried to get a new password, but it NEVER will send it to me. My email is teachertec@comcast.net and the user name is teachertec. I had to create this account in order to contact you all because you are not responding and I can’t get on customer support forum because i don’t have a log in!!!!! UGH! Meanwhile, my site is just sitting without an update.

Hi John,

I am escalating this to the billing department. Thank you for your patience.

Thanks for the heads up on this thread.
~ Handling this via email.

any update on that? I did not get any email.

thx

Hi Berni,

I will check with Jason again. Thank you for your patience.

thx, give me feedback on the email contact@ecoach24.net , as already said it’s for the username “ecoach24”

Thanks for the follow-up.

I sent this account an email with a manual password reset a couple days ago. I see there are still no logins on this account though. I’m sending another email now. Please let us know if you continue to have trouble.

I have received only the latest email, now it works.
thx for help.