Weird Anomaly?

This topic contains 1 reply, has 2 voices. Last updated by Mike (Volunteer Moderator) 3 years, 4 months ago.

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Posted: Thursday Aug 22nd, 2013 at 2:09 pm #56457
Timothy Farzalo Username: tfarzalo
I have something that happened I found weird but perhaps there is an explanation I am not seeing for it…. We had a member sign up for a 30 day trial for 1.00. They filled out the form and submitted their info and were charged the 1.00 via authorize.net. However, they were never given the level access the form stated nor was their s2 profile information filled out with all the information, like gateway, ect. However, they are in the authorize.net system under a recurring payment status. Any thoughts on why that may have happened? Can we simply add in the appropriate info to the s2 profile for that user and carry on?

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Posted: Friday Aug 23rd, 2013 at 12:10 am #56524
Mike (Volunteer Moderator) Username: Mike
@tfarzalo Any thoughts on why that may have happened? Can we simply add in the appropriate info to the s2 profile for that user and carry on? Yes, you can certainly do that from the Dashboard for this user. We had a member sign up for a 30 day trial for 1.00. They filled out the form and submitted their info and were charged the 1.00 via authorize.net. However, they were never given the level access the form stated nor was their s2 profile information filled out with all the information, like gateway, ect. Do you have logging enabled with s2Member? I would take a look at your log files. Please see: Dashboard -› s2Member® -› Log Files (Debug)

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