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About: Janet Scribner

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JW Player does not play audio file

By:  Janet Scribner in: Community Forum

voices: 2
replies: 18

4 years, 6 months ago  ryannagy

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JW Player does not play audio file

By:  Janet Scribner in: Community Forum

voices: 2
replies: 18

4 years, 6 months ago  ryannagy

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Posted: Thursday Jul 5th, 2012 at 5:05 pm #18413

Ryan-

Interesting that you’re running mp3 files… I converted my mp3’s to mp4 in order for it to work. Yes, s2 and s3 seem to be working well so far.

Great that you have 300 members. What is your website?

Janet

Posted: Thursday Jul 5th, 2012 at 1:43 pm #18401

Hello Ryan,

Thanks again for all your advice. I finally got everything to work. It was a combination of the changes you suggested, as well as converting the mp3 files to mp4. (duh… :))

Cheers!

Posted: Tuesday Jun 19th, 2012 at 10:44 pm #16960

Hello Ryan,

Even though I will not allow download and will only allow streaming, I set the maximum download parameters per your recommendation. It seems to like that.

In addition, I opted to deactivate and delete the JW Player plug in. I deleted all previous attempts and began again. I followed the instructions on the video tutorial in s2Member/Video Tutorials/s2Member File Downloads (Amazon S3/CloudFront/JW Player).

I’m making progress: the player appears and the error message is different.

You may see the file at http://www.depressionmeditation.net/aa-draft-audio. Expand the player to full screen to see the entire error message. Obviously the file can’t be found, even though it’s properly configured in my S3 Bucket.

Do you have any thoughts?

Thanks,
Janet

Posted: Monday Jun 18th, 2012 at 9:25 pm #16815

Thanks so much for your reply. The crossdomain.xml file is uploaded into S3 per your instructions.

I have since had a few more ideas that I’m working with (on http://www.depressionmeditation.net/aa-draft-audio). I’ll continue tomorrow.

FYI: All mp3 files will be available to all members at any given time. They will stream and not download. I remember restricting to 5 streams per individual file per membership per day. But I can’t recall where I did that.

And yes, I look forward to be up and running soon!

Thanks again,
Janet

Posted: Monday Jun 18th, 2012 at 8:32 pm #16811

Ryan,

Thank you so much again for your patience. I’m a writer not a programmer and really appreciate your time and information.

Against your advice I deleted the crossdomain.xml file. How do I get it back? I have researched s2Member and have not found the file. It is downloaded automatically when Cloudfront is configured. Can you point me in the right direction?

Thanks again,
Janet

Posted: Monday Jun 18th, 2012 at 6:28 pm #16794

Hello Ryan,

Thanks for your reply. I created a page with the code you provided. Is the “filename” correct? Or should I include the entire path with the filename?

Here’s the exact code on the page:

<p>FILE BEGIN<br />
<a href="[s2File download="mm1wakeey.mp3" /]" target="_blank">Download Presentation.</a><br />
FILE END</p>

<p>FILE BEGIN<br />
<a href="[s2File download="mm1wake.mp3" /]" target="_blank">Download Presentation.</a><br />
FILE END</p>

Here’s the s2 Media File URL for “mm1wakeey.mp3”: http://www.depressionmeditation.net/wp-content/uploads/https://s3.amazonaws.com/thedepressionmeditationsystem/mm1wakeey.mp3

Here’s the s2 Media File URL for “mm1wake.mp3”: http://www.depressionmeditation.net/wp-content/uploads//wp-content/plugins/s2member-files/mm1wake.mp3

Neither File URL can be edited.

Here’s the link to the page:

http://www.depressionmeditation.net/test2

Here is the error code when clicking on the link:

503: Basic File Downloads are NOT enabled yet. Please contact Support for assistance. If you are the site owner, please configure: s2Member -> Download Options -> Basic Download Restrictions.

What does this indicate?

Thanks again Ryan,
Janet

Posted: Sunday Jun 17th, 2012 at 7:11 pm #16743

Ryan–

Also, I have not tried to play the S3 file without JW Player. Have thought about it but I’m not sure how to go about that. Suggestions?

Thanks again.
Janet

Posted: Sunday Jun 17th, 2012 at 7:06 pm #16742

Hello Ryan,

Thanks for your response. No matter about the time–its perfect.

re: Link: Thanks for letting me know which link I need. The s2 tutorial simply says: “Once your S3 bucket is configured, everything else is the same.” It does not specifically state whether to point to S3 or Word Press. Here’s the tutorial:

http://www.youtube.com/watch?list=PLA40AFC154461862E&v=_x_KkSn803M&feature=player_embedded

In addition, when pasting just the S3 path, JW Player automatically adds the s2 path in front. There’s no way around it. Maybe this is the source of the plug-in incompatibility.

re: Crossdomain.xml: Yes, when I originally used the “cut and past code” method as outlined in the s2 tutorials, I downloaded the crossdomain.xml file to my S3 bucket. It loads automatically during installation.

I just removed crossdomain.xml from my bucket. Perhaps that’s what’s confusing things, although I doubt it.

re: plug-in compatibility: I referred to a post that recommended using the plug in. It suggested adding a tag to the file: content-disposition = inline. This tag appears to fix only a streaming issue and not compatibility issues. I’m a complete novice and simply do not know.

I will search for the post and send you the link. Probably tomorrow.

If I cannot make the plug in work, then I will revert to the short-code method and go from there.

Thanks again for your time and information.
Janet

Posted: Tuesday Jun 12th, 2012 at 9:46 pm #16311

Hello Ryan,

Thanks for your replies. Yes, I did download RawHTML and checked the boxes during my initial installation. No luck.

I have since reversed the installation as outlined in the s2Member tutorials, and have installed JW Player as a plug-in to my Word Press platform. The tags allow for easy configuration without the need to write code. (Better for me; not a programmer)

JW Player is now inserted twice on the following page: http://www.depressionmeditation.net/aa-draft-audio.

The bottom player was uploaded using the Media tab, and points directly to a file located in my Word Press Media folder: http://www.depressionmeditation.net/wp-content/uploads//wp-content/plugins/s2member-files/mm1wake.mp3

The top player was uploaded using the External Media tab. Presumably this points to S3 bucket with Cloudfront. http://www.depressionmeditation.net/wp-content/uploads/https://s3.amazonaws.com/thedepressionmeditationsystem/mm1wakeey.mp3

When activated, both players begin to search for the file then show error #2032. The players are obviously looking for the file and can’t find it.

I have spent hours searching the help on the Long Tail Video site. There’s quite a bit of help for programmers, but I haven’t seen help for plug-in users.

Where should the players be looking? Any information will be greatly appreciated. Thanks. :)

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