About: Wayne McDonell

This is frustrating.

Two examples and I doubt in both cases its because of paypal.

1. Annual members are domonted. A fully paid member is domoted, even though they have several monthly left in their membership.

2. A member signed up to our service on the 27th of June. I checked paypal. His transation is complete and I have been issued the funds. On the 29th he is demoted to free member.

This is not a rare occurance. I’m dealing with email complaints from customers several times each day. How many are not complaining and just canceling their membership?

Thought:

If paypal issues this kind of valuable info, why is that not logged in the client’s history? “Demoted by s2Member: Fri Jun 29, 2012 12:15 am UTC” isn’t any help if you don’t tell me why.

Also, if you demote someone, you should put in the admin notes what his former membership level was.

– Wayne

We tested both files (css & js) are accessible via browser with url looks like

http://<domain.tld>/wp-content/plugins/s2member/s2member-o.php?ws_plugin__s2member_js_w_globals=[HASH];ver=120622-120622-214586314

http://[domain.tld]/wp-content/plugins/s2member/s2member-o.php?ws_plugin__s2member_css=1&qcABC=1&ver=120622-120622-214586314

About logs we already enabled this feature. Where we can securely paste the logs ? (to keep our privacy secure)

Thanks. We’ll take a look at 1. and 2.

As far are the random downgrading, its definately happening. S2 logs in the notes that the member was “demoted” and the date that it occurred.

WM