About: Elayne Whitfield

After hiring several developers who were simply unable to help with this or completely dishonest I have given up. We can not import our data and the support has not been effective.

I’m sure it’s my fault because I’m not a web developer but, from what I read before purchasing, you didn’t have to be a web developer to make this plugin work.

I even had individuals email me directly saying that clearly the support hear did not understand the issue and were not providing adequate support.

So, I understand that due to some ‘small print’ somewhere that I didn’t read I can not get a refund but I would like to caution those who are NOT developers to ‘beware’ that if YOU can’t make it work, that’s YOUR problem. Be prepared to spend hundreds, if not thousands of dollars on a web developer if you run into any difficulty.

Once again, I would like to request a REFUND.

I appreciate that he did eventually answer me but while he did provide some feedback on issues that I wasn’t experiencing, he didn’t address MY issues. MY difficulty is importing an amember database and his answer was about how to make the users screen look less cramped by unchecking the fields in screen options.

Does the policy say that as long as you give an answer, no matter how irrelevant it is to the question being asked, the policy stands?

It seems impossible to make this work unless you are a developer.

Is there anyone who would be willing to help me. I did a test import of the users that I exported from amember and it seemed to work fine. It took me, who knows very little about 30 minutes. Either I’m doing something completely wrong? Or I’m being ripped off.

Could someone just take a look and let me know if it’s correct? I’d really appreciate it.

So I have taken the only advice that I can find here and hired a developer (actually I’m up to 3 now) to help me export my amember database and import it into S2member. The first said he worked on it for 8 hours and it couldn’t be done. Paid him and moved on. The 2nd charged me for 3 hours and said she couldn’t do it. The 3rd said it would take 2 days, then 5-6 days and 7 days later it’s still not complete. I don’t know enough about it to even know if I’m being ripped off. CAn anyone help me?

It says to export the existing s2member database to see what the format should be. I just installed the plugin so there is no data in it.