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About: bianca sivan

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Specific Post/Page Access – broken

By:  bianca sivan in: Community Forum

voices: 4
replies: 21

4 years, 2 months ago  Cristián Lávaque

Please Help! Specific Post/Page Access

By:  bianca sivan in: Community Forum

voices: 1
replies: 0

4 years, 3 months ago  bianca sivan

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Topics I've Started

Viewing 2 topics - 1 through 2 (of 2 total)
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Specific Post/Page Access – broken

By:  bianca sivan in: Community Forum

voices: 4
replies: 21

4 years, 2 months ago  Cristián Lávaque

Please Help! Specific Post/Page Access

By:  bianca sivan in: Community Forum

voices: 1
replies: 0

4 years, 3 months ago  bianca sivan

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My Latest Replies (From Various Topics)

Viewing 9 replies - 1 through 9 (of 9 total)
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Author Replies
Posted: Thursday Oct 18th, 2012 at 5:13 pm #28906

OH MY GOSH – THANK YOU SOOOOOO MUCH FOR FIXING THIS!!!!!!!!

i had a hunch that starting all over with a new install wasn’t going to help me, and i’ve already put so many hours into dealing with this issue (at my client’s expense) that i hesitated to do any more.

A short term fix for this issue (and always our recommendation), is to configure your WordPress permalink options in this section of your WordPress Dashboard: WordPress -> Settings -> Permalinks.

See also: http://codex.wordpress.org/Using_Permalinks

i looked at my WP permalink settings (set to “default”) and at the suggested article above, and i really don’t understand it at all…. which setting should i choose? do i have to choose “custom structure” and learn what that means and how to do it?

blessings,
bianca

Posted: Friday Oct 12th, 2012 at 2:02 pm #28259

hi :)

i rarely– if ever– upload files to my s2member site using my FTP client; i only download them every so often to my computer (to have a current backup). i’m pretty sure the only thing i did outside the WP/s2member admin was to modify my htaccess file (as suggested, to prevent “GZIP conflicts”).

if i upload fresh s2member files (via FTP) to my site, will i have to go through and re-enter my data / reconfigure everything? the site is very active right now with customers buying and downloading, and my client is already quite unhappy about the link failure problem (to put it mildly), so it’s a really bad time for me to risk breaking the site even more. maybe you can suggest certain files that are safe to replace, or files that i should avoid replacing?

i’m really a newbie when it comes to development stuff (more experienced on the visual/design side) so please excuse my ignorance!

thanks,
bianca

Posted: Wednesday Oct 10th, 2012 at 1:19 pm #28005

trouble is, the s2member files on my computer are identical to those on the server. i download/replace them often to keep them synced/current (maybe i shouldn’t be doing that? and instead create separate file backups. i do have database backups). or do you mean i could upload ‘fresh’ files from somewhere? no i guess that would be like doing a new installation…

Posted: Monday Oct 8th, 2012 at 1:44 am #27764

Hi again,

We have sold bundled pages in the exact same way since we launched the site a year ago and the double page access links did used to work, so it isn’t a matter of not noticing the issue.

I tried deactivating all the plugins except s2member, then testing the links, and they still didn’t work correctly… so apparently none of my current plugins is causing the problem.

I still wonder if back in July when I installed the plugin “WP Event Registration”, it somehow messed things up in s2member. I deactivated it and deleted it, but could it have left some hidden files behind, or changed the code somewhere or something?

For now, we are generating and sending each customer (who buys a ‘bundle’) an additional access link so he/she can open the second page, but this is time consuming and requires us to be sort of ‘on call’ – which is exactly what we were avoiding by the using the (awesome) s2member plugin… so I really hope I can get it working again soon ):

Blessings,
bianca

Posted: Friday Oct 5th, 2012 at 4:13 pm #27598

Thank you sooo much!

Posted: Friday Oct 5th, 2012 at 1:18 pm #27589

thanks for checking out the link expiration thing, but the major / urgent problem is that the links are denying access to the second (packaged/bundled) product (in this case a protected page with downloads on it). can you please see what’s causing this?

you’ll see in the logs, we just made 3 of these ‘bundled’ sales in the last 24 hrs – and these customers won’t be able to gain access to half of what they bought!!! specifically – they paid for “Trance Camp 2012 weeks 1 & 2” (these are 2 different pages on my site – “week 1” and “week 2”) but their purchase confirmation link only lets them open “week 1”. they need to be able to open/access “week 2”!!! i have a link on the week1 page (near the bottom) for them to click to go to week2, or they can click on week2 in the menu. this used to work perfectly, but now it sends them to “Store” (my Membership Options page) – as though they haven’t paid.

again, can you PLEASE, PLEASE look at this ASAP, as my client will have a lot of disgruntled paying customers?

thank you so much; i really appreciate your help.

Posted: Thursday Oct 4th, 2012 at 12:30 pm #27455

Ok, thanks. i sent the info through the contact form.

that link above was generated on 9/15/2011 – so it should have stopped working over a year ago!! and ALL my old links are doing this!! what in the world could i have done wrong??

Posted: Wednesday Oct 3rd, 2012 at 4:43 pm #27364

Hi Cristián,

Yes, I meant the link generator for ‘customer service’ (Dashboard -› s2Member® -› PayPal® Buttons -› Specific Post/Page Access Links).

Okay, I have the transaction logs, but how do i get them to you without posting them here (they contain private info)? Is there some way to send a private message?

Update – OH NO! someone just purchased access to 2 pages and the link isn’t working (i tried it)! i need to figure this out ASAP! I’ll get the logs for this transaction too…

bianca

YIKES – IT’S WORSE THAN I THOUGHT!!

I’m not aware of the SP links not working… Were you logged in to your admin account when you tried the link?

I am NOT logged in, and yet every supposedly expired link i try (going back to sales made a year ago) – goes straight through to the protected page! And then it denies access to the very same page if I click on its name in the menu, and denies access to the second page (if it was a ‘bundle’). Here’s an example purchase confirmation dated 9/15/11 – check it out:

Thank you for your purchase of ————- 1 & 2.
Your order can be retrieved here:
http://tinyurl.com/6g5x3wt#www.stephengilligan.com
( link expires in 1 week )

  • This reply was modified 4 years, 3 months ago by  bianca sivan.
Posted: Friday Sep 28th, 2012 at 5:16 am #26814

Hi Cristián, thanks for the quick response!

The two page IDs do show on the checkout (paypal) page – e.g. “Item number: sp:96,130:168”

(as for the access links i generate –via the customer svc link generator– i don’t know how to check]

I just noticed, however, that in the URL for the landing page (after purchase) only the first ID shows. (is that normal?) Also:

* If i leave the landing page then try to access it again through the menu, i’m locked out (i can only view it by going back via browser).

* Apparently the link expiration function is amiss. I found and opened the confirmation email from our last bundled sale – dated September 8, link set to expire in 1 week. It still gives access to the first page. No access to second page. I think it must have been working when he bought it, though, as I’m not aware of a complaint.

Here’s the URL: http://www.stephengilligan.com/downloads/?page_id=2 (look at button for “Trance Camp 2011 Weeks 1 & 2”)

The only thing i did before i noticed this problem was i installed a plugin called Event Registration. I tested it briefly on this site, then decided to use it in a separate wordpress installation (to avoid conflicts). I recently deactivated it, and have now deleted it. But I do have it running on another wp site/install in its own folder on the same domain (http://www.stephengilligan.com/registration/)…. could this be the culprit?

Yes, i have logging enabled. In my s2member-logs folder i see 2 files – paypal-rtn.log & paypal-ipn.log. How do i find and show you the right entries?

Bianca

Viewing 9 replies - 1 through 9 (of 9 total)

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