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About: Brandon Brittingham

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Payment didn't go through

By:  Brandon Brittingham in: Community Forum

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3 years, 10 months ago  Jason (Lead Developer)

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Payment didn't go through

By:  Brandon Brittingham in: Community Forum

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3 years, 10 months ago  Jason (Lead Developer)

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Posted: Friday Feb 15th, 2013 at 2:32 pm #41895
Brandon Brittingham
Username: shortsalecampus

Apparently, the log was disabled, so there is nothing there. We run a test and got the error code 10501 the transaction cannot be processed due to an invalid merchant configuration.
What is causing it? Is that PayPal or Authorize.net? Again, form was set up through PayPal pro forms, no custom configurations were made.
Everyone who tries to register on that form with the credit card get signed up for the Free account. People who pay with their PayPal accounts get registered to level 1 fine and the payment goes through with no problem.

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