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About: Stuart Grimshaw

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Paying members being created as free subscrib

By:  Stuart Grimshaw in: Community Forum

voices: 2
replies: 7

3 years, 9 months ago  Eduan

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Topics I've Started

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Paying members being created as free subscrib

By:  Stuart Grimshaw in: Community Forum

voices: 2
replies: 7

3 years, 9 months ago  Eduan

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My Latest Replies (From Various Topics)

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Posted: Tuesday Jun 18th, 2013 at 4:30 am #52076
Stuart Grimshaw
Username: stubbs

Any update Bruce?
Posted: Friday Jun 7th, 2013 at 4:03 am #51576
Stuart Grimshaw
Username: stubbs

Hi Bruce,

Did you manage to find anything?

If the field names are correct but by the time the POST hits the server they are empty that would suggest something to do with the client side validation of the fields?

We use the same custom fields on the non-Pro signup forms and they are submitted OK there, what are the differences between those two forms? Is the validation different?
Posted: Thursday May 30th, 2013 at 4:35 am #50923
Stuart Grimshaw
Username: stubbs

As I said originally, the problem only exists when we use the Paypal Pro forms to register users & your colleague Christian can also recreate the problem http://www.s2member.com/forums/topic/custom-registration-fields-not-being-saved/#post-49742

You can see the problem by using this for: http://www.roverstrust.com/test-free-subscriber-page/ when you fill in all the details & get the captcha at the end wrong, all the values are 1, or in Christian’s case “s”. This is how the data gets written to the database if the captcha is filled in correctly.

This thread has been open for a month now & I don’t feel like we’ve made any progress at all, if we’re not going to be able to find the cause of the problem then can I please get a refund & I’ll use a different membership plugin, that would be a shame if I had to do that & migrate all the data but the 2-step registration process is causing us real problems at the moment with paying customers either not getting, or not understanding the final email they need to follow to complete signup.
Posted: Monday May 27th, 2013 at 5:01 pm #50722
Stuart Grimshaw
Username: stubbs

Any progress Bruce?
Posted: Tuesday May 21st, 2013 at 5:36 am #50279
Stuart Grimshaw
Username: stubbs

Hi Bruce,

All our links are in this post: http://www.s2member.com/forums/topic/custom-registration-fields-not-being-saved/#post-49676 but the free registration I’ve created for testing this issue is here:

http://www.roverstrust.com/test-free-subscriber-page/

Is there any way to make S2 use uncompressed Javascript so I can trace it myself to see what’s going on too?
Posted: Friday May 17th, 2013 at 4:19 am #50101
Stuart Grimshaw
Username: stubbs

The only modifications we have made are to some of the CSS, and that’s done by using the “Skins” tab on the Infocus config.

I will ask on the Infocus forum too, but this feels to me like it’s an issue with the validation that gets done on the form before it’s submitted, looking at the logs they are already corrupt in there.

Could it be related to the javascript validation that happens before the form is submitted?
Posted: Monday May 13th, 2013 at 6:06 pm #49887
Stuart Grimshaw
Username: stubbs

They already have [raw] tags
Posted: Monday May 13th, 2013 at 4:19 am #49806
Stuart Grimshaw
Username: stubbs

I have narrowed down the problem to the theme we are using, I disabled ALL plugins other than S2 and still had the same problem, so I reset the theme to the default WordPress theme & registration worked as expected.

However the theme we use is InFocus, and seeing as it’s the theme you recommend in conjunction with S2, I would have expected it to work?
Posted: Friday May 10th, 2013 at 3:46 am #49676
Stuart Grimshaw
Username: stubbs

If you have a look in the reg-handler log, the log entry at “2012-05-03 14:21:20” has the problem I’ve described.

I have re-enabled logging, but it is worth noting that I have currently reverted back to the default S2 signup process so any new members that sign up following our “Join” link at the moment will be ok, it’s only members that sign up using the Pro forms that have this problem. We use the names & addresses to post membership packs so I can’t leave the broken signup live

Our Pro forms are available here for adults & here for juniors, we don’t use the pro forms for free subscriptions but I have created one for this problem and captured the logs for user sg_s2test, who’s data is all blank when you view it in admin.
Posted: Wednesday May 8th, 2013 at 4:31 am #49473
Stuart Grimshaw
Username: stubbs

Thanks, I sent you the login details you required on Sunday, hopefully we can get a quick resolution to this.
Posted: Saturday May 4th, 2013 at 5:04 am #49195
Stuart Grimshaw
Username: stubbs

Does the dashboard user need to be a full admin?
Posted: Thursday Mar 28th, 2013 at 7:22 am #45969
Stuart Grimshaw
Username: stubbs

Sorry Eduan but I don’t see any option for log files at all when I click on the S2Member link on the left hand menu of the dashboard.

The options I do see are:

  • Video Tutorials
  • The Registration Process
  • Your Login/Registration form
  • Your Login Welcome page
  • Your Membership Options Page
  • Your S2Member->General Options
  • Your S2Member->Restriction Options
  • Cancellations/Expirations/Terminations
  • Upgrading/Downgrading Accounts
  • Registration before checkout
Posted: Tuesday Mar 26th, 2013 at 11:17 am #45788
Stuart Grimshaw
Username: stubbs

I can’t find the Log Files option after I click on the s2member link. Where should I be looking?
Posted: Monday Mar 25th, 2013 at 8:13 am #45634
Stuart Grimshaw
Username: stubbs 
[s2Member-PayPal-Button level="2" ccaps="" desc="Annual Rovers Trust Adult Membership" ps="paypal" lc="" cc="GBP" dg="0" ns="1" custom="www.roverstrust.com" ta="0" tp="0" tt="D" ra="10.00" rp="1" rt="Y" rr="1" rrt="" rra="1" image="default" output="button" /]

It’s not all our members that are ending up in this state, but a significant portion are.

-S
Viewing 14 replies - 1 through 14 (of 14 total)

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