I JUST WANT TO POINT OUT THAT I DO NOT BLAME S2MEMBER-PRO FOR ANY OF THIS. THE S2MEMBER PLUGIN IS AWESOME, YOU GUYS ARE GREAT AND THE CUSTOMER SERVICE IS EXCELLENT. The reason I deleted my entire WordPress/S2Member installation is I don’t have a developer on staff to fix such dramas and we can achieve our goals with html (we which know how to code/fix). The bottom line is that my website crashed, I couldn’t fix it, and I was loosing money so I went back to Dreamweaver and third party hosted platforms
Who was your hosting provider please? – Planet Domain (.net)
– What other plugins/themes were you running in concert with s2Member? – Askiment, google xml, super cache, wpbackup, better WP security – nothing major)
– Do you suspect that anyone obtained access to your FTP/SFTP login credentials? – No
– Did you create a Security Encryption Key in your s2Member® Dashboard? – Yes
– When you say “hacked”, please clarify what you mean exactly – If only I knew. Connections between database and host were interrupted. Database tables were corrupted with the .frm error of #1033 – Incorrect information in files:
wp_comments_meta
wp_comments
wp_links
wp_options
wp_post_meta
wp_posts
wp_terms user_meta
wp_ users
This was most probably a server error and I blame the host although others have suspected foul play within the WP platform with malicious scripts.
– Did you secure your WordPress® installation with Security Salts – no I secured my site with the Better Security plugin.
I read your refund policy. That’s cool. It’s only $97.00 and for that money I got way more than I paid for anyway. I’m quite happy if you keep it. Buy yourself a few beers, you guys do a great job. I’m just not yet setup (yet) to do the WordPress php thing properly so I am going back to the KISS principle.
Cheers
Matt