Cancelling a customer's subscription

This topic contains 3 replies, has 2 voices. Last updated by Raam Dev 4 years, 8 months ago.

Topic Author	Topic
Posted: Thursday Apr 12th, 2012 at 12:04 pm #10663
Tom Dotz Username: nlpcom
I want to be able to cancel an existing subscription for a member. How can I do so? Is there a way I can log in as the member without changing their password? I would like them to be able to re-subscibe later, so I want to leave their login details intact.

Viewing 3 replies - 1 through 3 (of 3 total)

Author	Replies
Author	Replies
Posted: Friday Apr 13th, 2012 at 10:54 am #10727
Raam Dev Username: Raam
Hi Tom, If you’re referring to canceling the payment subscription, you’ll need to handle that from within your payment gateway’s dashboard (e.g., PayPal’s Recurring Payments Dashboard, which allows you to cancel subscriptions manually). If you want their login details to remain intact when you cancel their payment subscription, you’ll want to first make sure that the Automatic EOT Behavior setting for the gateway is configured to demote users and not delete them (for the PayPal gateway, that would be found in Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior).
Posted: Friday Apr 13th, 2012 at 11:56 am #10741
Tom Dotz Username: nlpcom
Thanks, Raam, that’s very clear and reminds me to check that setting – I don’t really want to ever lose a member’s contact info. :-)
Posted: Monday Apr 16th, 2012 at 4:52 pm #10921
Raam Dev Username: Raam
You’re most welcome, Tom! Glad I could help. :)

Viewing 3 replies - 1 through 3 (of 3 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.